Program Assistant- Wilkes-Barre

Maternal And Family Health Services, Inc.; Wilkes-Barre (Luzerne County); On-site; USD 30,000 - 38,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid holidays

Paid time off

401k match

FSA/DCFSA

Life and disability insurance

Employee assistance program

Job summary

Maternal and Family Health Services, Inc. is seeking a full-time Program Assistant at the Wilkes-Barre WIC location. The role involves data collection, client screenings for eligibility, and ensuring delivery of WIC benefits and nutrition education.

The ideal candidate has a high school diploma or GED, bilingual English/Spanish abilities, and solid customer service skills. Prior experience and basic math abilities are preferred; ability to lift 25 lbs and stand for periods is required.

Qualifications

• H.S. diploma or GED required; associate degree preferred.
• Minimum 1–3 years of experience preferred.
• Bilingual (English/Spanish) required.
• Excellent customer service and communication skills.
• Ability to perform measurements and basic math.
• Ability to lift 25 lbs regularly; long periods of standing and sitting.

Responsibilities

• Explain program purpose and WIC rules to clients.
• Verify identification, residency, income eligibility; screen applicants.
• Record hematological and anthropometric measurements.
• Provide nutrition and breastfeeding guidance per policy.
• Explain food instruments and E-WIC card procedures.
• Document referrals and schedule appointments; attend trainings.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Basic math

Weight/measurement capability

Education

High School Diploma or GED

Associate degree (preferred)

Job description

Maternal and Family Health Services' programs touch the lives of over 100,000 people each year and empower individuals and families of diverse backgrounds to lead healthier lives. Our mission of empowerment, inclusion, and caring extends to our valued staff as well. We are better together because of our diversity, recognition of differences as strengths, and commitment to providing a culture of acceptance internally as well as to the people we serve.

Working to meet the health and nutritional needs of women, children and families with information, education, and quality care, MFHS is currently seeking a full time Program Assistant for our Wilkes-Barre WIC location.

JOB SUMMARY

The Program Assistant is responsible for the collection of data and the performance of screenings for client eligibility determination. The position performs duties to assure the delivery of WIC benefits and nutrition education to eligible clients in accordance with organizational goals and program procedures.

• ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned.
• Explain the purpose of the program and provide an overview of what to expect during the appointment. Explain the "WIC Rules" and "Participant's Rights and Responsibilities".
• Verify identification and residency of all applicants/participants; verify income eligibility; ask about voter registration status.
• Perform and record hematological and anthropometric measurements.
• Provide and document nutrition and breastfeeding contacts according to policy.
• Provide food instruments and explain the food list and procedure for use of E-WIC card.
• Provide and document appropriate and required referrals to clients.
• Schedule WIC appointments per set guidelines.
• Attend regular training sessions and updates as directed.

MINIMUM QUALIFICATIONS REQUIRED

• High School Diploma or G.E.D. required.
• Associates Degree preferred by not required
• 1-3 years' experience preferred
• Bilingual (English/Spanish) required
• Child Abuse, PA Criminal Record & FBI Clearances
• Excellent customer service and communication skills
• Ability to perform operations with units involved in measuring and weighing
• Basic math skills such as adding, subtraction, division and reducing fractions
• Ability to lift 25 lbs. regularly
• Constant standing, turning, twisting, reaching and sitting for long periods of time
• Occasional pushing, pulling, squatting and walking

MFHS Offers Employees

• Excellent employee and family medical, dental, and vision Insurance
• 11 paid holidays
• Generous paid time off
• Earn 2 weeks to start, 3 weeks after 2 years, and 4 weeks after 4 years!
• 4 personal days
• Earn sick time beginning your first day
• 100% 401k Company Match (up to 6% of compensation)
• FSA/DCFSA
• MFHS Paid Life and Disability Insurance
• Employee Assistance Programs
• Supplemental Benefits
• Family friendly schedules - no holidays, evenings, or weekends
• Paid training & development
• Flexible leave options
• Wonderfully collaborative and supportive culture

Join our compassionate & caring team!

Please visit www.mfhs.org for more information.

MFHS is an ADA and EEO employer. Persons representing all aspects of diversity are encouraged to apply