Program Assistant PartTime

SMART START OF FORSYTH COUNTY; Winston-Salem (NC); On-site; USD 25,000 - 29,000; Part time

Benefits offered by this job

SEP IRA Retirement Plan

Holidays: pro-rated paid holidays

Bereavement Leave

Child and Family Involvement Leave

Pro-rated benefits based on hours

Job summary

SMART START OF FORSYTH COUNTY is seeking a part-time Program Assistant to support the NC Pre-K program and front office operations in Winston-Salem. Responsibilities include data processing, data entry, report generation, and handling Pre-K applications.

The role involves assisting families with intake and application processes, maintaining records, and providing customer service within the front office environment. Fluency in Spanish is preferred; a high school diploma is required.

Qualifications

• High School Diploma or equivalent.
• Preferred: Associate degree in early childhood education/development or related field.
• Spanish language fluency (speaking, reading, writing) preferred.
• Two years office/administrative experience with comparable duties.
• Valid North Carolina driver's license.
• One year customer service experience.

Responsibilities

• Assist with program operation under the Director of Children & Family Services.
• Handle data processing, data entry, and report generation.
• Manage Pre-K application intake, both in person and online.
• Provide family and customer support at SSFC's front office.

Skills

Office Administration

Customer Service

Data Entry

Bilingual (Spanish)

Education

High School Diploma

Associate degree in early childhood education

Tools

Microsoft Office

Job description

Job Title: Program Assistant

Department: NC Pre-K

Reports To: Director of Children & Family Services

Direct Reports: N/A

FLSA Status : Non- Exempt Date: 09/2025

KEY RESPONSIBILITIES

Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.

Application Support and Customer Service

• Assists all families with the intake and application process for all subsidized childcare programs via:

  • Phone communication
  • In-person support

• Process Pre-K applications:

  • Input applications submitted in person and online
  • Return calls to parents inquiring about Pre-K or Subsidies Programs

NC Pre-K Program Support
**

• Support Director of Children & Family Services with: * NC Pre-K enrollment process * Editing and distribution of applications * Eligibility criteria verification * Placement procedures implementation * Vacancy request responses * Parent communication

Diaper Bank Operations

• Assist with managing inventory & distribution protocols
• Maintain records
• Ensure regulatory compliance

Additional Duties

• Attend required meetings and training
• Follow all SSFC policies and procedures
• Perform other duties as assigned by supervisor
• Attend training related to:
  • Quality preschool education
  • Customer service
  • NC Pre-K requirements

Qualifications
Required:

• High School Diploma or equivalent

Preferred:

• Associate degree in early childhood education/development or related field
• Spanish language fluency (speaking, reading, writing)
• Two years office/administrative experience with comparable duties
• Valid North Carolina driver's license
• One year customer service experience

CORE COMPETENCIES

Technical Skills:

• Office computer packages proficiency (spreadsheet, word processing, databases)
• Ability to analyze monitoring report information
• Planning and coordination capabilities

Professional Attributes:

• Work effectively under minimal supervision
• Manage multiple tasks under varying deadlines
• Communicate effectively with stakeholders
• Present information in appropriate written formats

Knowledge Requirements

• Microsoft, Excel, PowerPoint, Outlook
• Experience working with Spanish-speaking community members (preferred)

PHYSICAL REQUIREMENTS

• Basic operational skills (fingering, grasping, talking, hearing)
• Extensive use of hands and arms
• Ability to sit, stoop, kneel, crouch, or crawl
• Sedentary work capacity (up to 10 pounds force occasionally)
• Visual acuity for computer operation
• Office mobility for computer access

DIRECT REPORTS: N/A

Job Type: Part-Time (24 hours per week)

Salary: $18.50 - $20.56 per hour

Location: Winston-Salem, NC 27106 (reliable commute required)

Benefits

This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits:

• SEP IRA Retirement Plan: Eligible after three months of employment.
• Holidays: Entitled to a pro-rated number of paid holidays.
• Bereavement Leave: Eligible for paid bereavement leave.
• Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities.
• Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week.