Program Assistant ( Part-Time)

Smart Start of Forsyth County, Inc.; North Carolina; On-site; USD 38,000 - 43,000; Part time

Benefits offered by this job

SEP IRA Retirement Plan

Holidays: pro-rated paid holidays

Bereavement Leave

Child and Family Involvement Leave

Pro-rated benefits per week

Job summary

Smart Start of Forsyth County, Inc. seeks a Program Assistant to support NC Pre-K operations under the Director of Children & Family Services.

You will assist with data processing, data entry, and report generation, and handle Pre-K application intake with families at the front office. You will process applications submitted in person and online, return calls to parents, and support enrollment, eligibility verification, placement procedures, and vacancy responses.

Qualifications

• High school diploma or equivalent required.
• Associates degree in early childhood education or related field preferred.
• Two years office/administrative experience preferred.
• Spanish language fluency (speaking, reading, writing) preferred.

Responsibilities

• Assist with data processing, data entry and report generation.
• Handle Pre-K application intake and family/customer support at front office.
• Process/enter applications (in-person and online) and respond to parent inquiries.
• Support enrollment, eligibility verification and placement procedures for NC Pre-K.
• Assist with diaper bank operations, inventory and record-keeping.

Skills

Data entry

Data processing

Customer service

Education

High School Diploma or equivalent

Associate degree in early childhood education/development

Tools

Microsoft Office Suite

Job description

Job Title:Program Assistant

Department: NC Pre-K

Reports To: Director of Children & Family Services

Direct Reports: N/A

FLSA Status: Non- Exempt Date: 09/2025

Position Summary

Under the Director of Children & Family Services supervision, the Program Assistant will assist with program operation. Program support will include data processing, data entry, and report generation. This position is also responsible for Pre-K application intake, providing family and customer support at SSFC's front office.

KEY RESPONSIBILITIES

Application Support and Customer Service

• Assists all families with the intake and application process for all subsidized childcare programs via:
  • Phone communication
  • In-person support
• Process Pre-K applications:
  • Input applications submitted in person and online
  • Return calls to parents inquiring about Pre-K or Subsidies Programs

NC Pre-K Program Support

• Support Director of Children & Family Services with:
  • NC Pre-K enrollment process
  • Editing and distribution of applications
  • Eligibility criteria verification
  • Placement procedures implementation
  • Vacancy request responses
  • Parent communication

Diaper Bank Operations

• Assist with managing inventory & distribution protocols
• Maintain records
• Ensure regulatory compliance

Additional Duties

• Attend required meetings and training
• Follow all SSFC policies and procedures
• Perform other duties as assigned by supervisor
• Attend training related to:
  • Quality preschool education
  • Customer service
  • NC Pre-K requirements

Qualifications Required

• High School Diploma or equivalent

Preferred

• Associate degree in early childhood education/development or related field
• Spanish language fluency (speaking, reading, writing)
• Two years office/administrative experience with comparable duties
• Valid North Carolina driver's license
• One year customer service experience

CORE COMPETENCIES

Technical Skills:

• Office computer packages proficiency (spreadsheet, word processing, databases)
• Ability to analyze monitoring report information
• Planning and coordination capabilities

Professional Attributes:

• Work effectively under minimal supervision
• Manage multiple tasks under varying deadlines
• Communicate effectively with stakeholdersPresent information in appropriate written formats

Knowledge Requirements

• Microsoft, Excel, PowerPoint, Outlook
• Experience working with Spanish-speaking community members (preferred)

PHYSICAL REQUIREMENTS

• Basic operational skills (fingering, grasping, talking, hearing)
• Extensive use of hands and arms
• Ability to sit, stoop, kneel, crouch, or crawl
• Sedentary work capacity (up to 10 pounds force occasionally)
• Visual acuity for computer operation
• Office mobility for computer access

Direct Reports: N/A

Job Type: Part-Time (24 hours per week)

Salary: $18.50 - $20.56 per hour

Location: Winston-Salem, NC 27106 (reliable commute required)

Benefits

This is a part-time position and, according to the SSFC Employee Manual, only qualifies for the following benefits:

• SEP IRA Retirement Plan: Eligible after three months of employment.
• Holidays: Entitled to a pro-rated number of paid holidays.
• Bereavement Leave: Eligible for paid bereavement leave.
• Child and Family Involvement Leave: Eligible for pro-rated paid leave for child and family involvement activities.
• Benefits: will be pro-rated based on the number of hours worked and/or scheduled per week.