Program Assistant: Frontline Safety & Client Support

Talentify; San Francisco (CA); On-site; USD 25,000 - 39,000; Full time

Job summary

The Salvation Army seeks a Program Assistant to help maintain a safe, supportive environment for clients and staff. You will observe who enters and leaves, document incidents, and assist with daily administrative tasks to keep program operations running smoothly.

Responsibilities include medication observation, conducting security checks, enforcing house rules, supporting admissions and exits, and coordinating with clinical staff during urine analysis and breathalyzer screenings.

Qualifications

• High School diploma or equivalent required.
• Experience supporting individuals with substance use disorders, mental illness, and related barriers.
• First Aid and CPR certification within fourteen days of employment (company provided).
• Tuberculosis clearance within the first seven days of employment (company provided).

Responsibilities

• Observe all individuals entering and exiting the building.
• Document, report, and communicate all incidents and daily activities during the shift.
• Maintain a safe, secure, responsive, inclusive environment for clients.
• Answer phone calls, take messages, and direct callers appropriately.
• Facilitate medication observation in accordance with policy and procedure.
• Support facility, dormitory, and individual searches for alcohol, drugs, paraphernalia, contraband, and program violations.
• Enforce client house rules, procedures, and protocols.
• Distribute sorted client mail.
• Conduct regular security and wellness checks throughout the facility and shift.
• Assist clinical staff in administering urine analysis tests and breathalyzer screenings.
• Support emergency disaster responses and emergency drills.
• Respond to unusual incidents and notify required personnel.
• Respond to assistance requests from other Center departments.
• Assist with client admissions and exits.
• Other related duties as required.

Skills

Bilingual Spanish

Integrity

Organizational skills

Multitasking

Trauma-informed

Education

High School Diploma or Equivalent

Tools

Microsoft Office

Job description

The Salvation Army seeks a Program Assistant to help maintain a safe, supportive environment for clients and staff. You will observe who enters and leaves, document incidents, and assist with daily administrative tasks to keep program operations running smoothly.

Responsibilities include medication observation, conducting security checks, enforcing house rules, supporting admissions and exits, and coordinating with clinical staff during urine analysis and breathalyzer screenings.