Case Management Support - Prevention & Diversion

Heartland for Children; Bartow (FL); On-site; USD 35,000 - 50,000; Full time

Benefits offered by this job

Excellent benefits package

Tuition assistance

Generous paid time off

Job summary

A non-profit organization in Bartow, Florida is seeking a Case Management Support professional to provide administrative assistance to the prevention and diversion team. Responsibilities include facilitating case transfers, maintaining positive working relationships, and supporting mental health connections for clients. A high school diploma is required, and a Bachelor's degree is preferred, along with customer service experience. The role offers excellent benefits including tuition assistance and generous paid time off.

Qualifications

• High School Diploma or GED required; Bachelor's preferred.
• One year experience in child welfare or related fields is preferred.
• Strong organizational skills and computer proficiency essential.

Responsibilities

• Provide administrative support to the prevention/diversion team.
• Maintain positive relationships with internal and external customers.
• Assist in case transfers and maintain tracking data.
• Create reports for management and assist with referrals.

Skills

Administrative organizational skills

Computer literacy

Customer service experience

Experience in the child welfare system

Education

High School Diploma or GED equivalent

Bachelor's degree in a related field

Job description

Case Management Support - Prevention & Diversion

Applying for:

Job Summary:

This is a professional position responsible for providing administrative and clerical support to the prevention/diversion team. This position will be responsible for facilitating transfer of dependency cases to ensure children achieve timely permanency. This position will directly provide connections/support for children and adults with mental health, substance abuse and behavioral health needs.

Essential Functions:

Establish and maintain positive working relationships with internal and external customers

Complete pre-work to assess the readiness of case transfers, determine which providers and services can be implemented timely and to ensure the case management organizations assigned are prepared and supported in becoming the primary worker on the cases

Review case history to ensure all placement options for the youth have been explored and discussed

Participate in and/or lead case transfer staffings

Track and maintain case transfer tracking data

Create and submit monthly/annual case transfer reporting data to the manager

Provide connections and support for mental health, substance and behavioral health needs of children and adults

Provide monthly roll up reports for the department to submit to the program manager

Assist with coordinating calendars/schedules for the prevention/diversion staff

Assist the prevention/diversion team by submitting referrals and engaging providers

Review and maintain community services material and assist in identifying gaps in services

Create surveys, evaluations, and registration forms as needed for staffings and/or training

Identify and connect with providers who offer services to HFC clients

Collect receipts and organize credit card transactions to be submitted to the Chief Financial Officer

Develop a resource pool for speakers, venues and gather other community service-related materials

Serve as backup to provide onboarding training for new employees

Perform other duties and special projects as assigned

Required Qualifications:

High School Diploma or GED equivalent required. Bachelor’sdegree in a related field preferred.One yearexperience in the child welfare system, training, education, and/or customer service experience is preferred. Administrative organizational skills and computer literacy are essential.

Excellent benefits package with tuition assistance, domestic partner coverage, retirement andgenerous paid time off.

Additional Information:

Drug free workplace. Drug testing required. EOE/M/F/D/V.