Program Assistant-Enhanced Transitional Housing

Sphs Group; Kittanning (Armstrong County); On-site; USD 38,000 - 52,000; Full time

Benefits offered by this job

Comprehensive Benefits Package

Tuition Discounts

Career Advancement

Medical and dental benefits

Retirement plan

Generous time off

Be an SPHS Hero!

Job summary

Southwest Behavioral Care, Inc. in Kittanning, PA is seeking an administrator to coordinate daily services for clients at ETH sites. You will support resident Service Plans, monitor progress, and act as the lead office staff handling inquiries and coordinating with pharmacies.

The role requires four years of administrative experience, proficiency with typing, and strong interpersonal skills. A formal background check and state/federal clearances are required.

Qualifications

• Minimum of four years of administrative experience or equivalent combination.
• General office procedures knowledge including interpersonal skills and telephone interaction.
• Proficiency with typing and computer keyboard.
• Must not be excluded from Medicare/Medicaid participation.
• Ability to obtain clearances (PA State Police, Child Abuse, FBI).
• Ability to sit for long periods and operate a keyboard with accuracy.

Responsibilities

• Assist in developing and implementing resident Service Plans for independence and responsibility.
• Monitor and record goals from Service Plans for program supervisor.
• Provide staff support and hands-on instruction for crisis plans and resolutions.
• Assist with meal planning to meet residents' needs.
• Attend staff meetings and trainings to improve skills in crisis resolution and support.
• Oversee residents' medication needs and serve as direct contact with pharmacies.
• Serve as lead office staff at ETH sites and handle public inquiries about the program.
• Liaise with funding sources, professionals, and clients; explain agency policies and procedures.
• Screen calls to assess client needs and support dispatch and client management.
• Prepare and submit required program reports and maintain confidentiality.

Skills

Administrative experience

Typing proficiency

Interpersonal skills

Phone etiquette

Job description

Job Details: Job Location: Southwest Behavioral Care Armstrong County ETH - Kittanning, PA 16201, Position Type: Full Time, Job Shift: Day,

• Comprehensive Benefits Package
• Tuition Discounts
• Career Advancement

SOUTHWEST BEHAVIORAL CARE, INC.

Kittanning, PA Location

Overall Function:

Performs a series of specialized tasks or procedures directly related to the coordination of daily services for clients in the program at both site locations building a positive community environment and assisting with the growth and development of the clients.

Essential Functions:

• Assists in developing and implementing resident Service Plans to provide residents with assistance in independence and personal responsibility.
• Ensuring that the goals identified in the resident's Service Plans are monitored and recorded for the program supervisor.
• Provides staff support and hands‑on instruction to residents to implement crisis plans and assist with crisis resolution.
• Assures appropriate well-balanced meal planning to meet the needs of all residents.
• Participates in regular staff meetings and trainings to develop knowledge and skills to assist residents in crisis resolution and support job performance.
• Oversees resident’s medication needs and is the direct contact with pharmacies.
• Serves as the program's lead office staff when the public, clients, family members, etc. call or present at the office, giving and receiving information about the program or services.
• Serves as the lead office staff person providing primary operational support for the ETH sites.
• Serves as a program liaison responsible for handling non‑routine, cooperative problem‑solving situations; external communications with funding sources, professionals, clients, etc.; and explanation of agency policies, procedures, and structure.
• Fields calls for the ETH team, provides call screening to accurately assess client immediate needs to effectively assist in monitoring team dispatch and daily client management.
• Prepares and submits all required program reports and documentation in a timely manner.
• Adheres to all policies, laws, regulations and codes of ethics and confidentiality as outlined by federal and state laws, and agency policies and procedures.

Qualifications:

• Must have a minimum of four years of administrative experience or equivalent combination experience and training, as determined by the Agency.
• Knowledge of general office procedures, including interpersonal skills and telephone Interaction.
• Demonstrated proficiency on a typewriter and/or computer keyboard.
• Must not be excluded from participation in Medicare, Medicaid, or any other federal health program.
• Must successfully obtain clearances from the PA State Police, Child Abuse Clearance from the PA Department of Human Services, and FBI Fingerprint Clearances.
• Ability to sit for long periods of time during the workday.
• Ability to operate a keyboard and multi-line telephone simultaneously, with a high degree of accuracy.
• Ability to occasionally assist, move and/or transfer office supplies weighing up to 25 pounds.
• Ability to receive, understand, and communicate information with effectiveness, and follow instructions.
• Ability to transport oneself and/or individuals in an insured vehicle as program needs dictate.
• Ability to safely operate a variety of agency vehicles.

Available Benefits:

• Medical and dental benefits for eligible employees.
• Retirement plan with potential for agency match.
• Tuition discounts with partnering colleges and universities.
• Career advancement opportunities.
• Generous time off for eligible employees.
• Be an SPHS Hero!

EQUAL OPPORTUNITY EMPLOYER