Program Assistant (CNMI SSG Fox)

Westcare; Susupe (Northern Mariana Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

WestCare in Saipan, CNMI seeks a Program Assistant to support outreach, intake, eligibility screening, enrollment, and data collection for the SSG Fox SPGP. The role acts as first point of contact for Veterans and eligible Service Members, connecting them to program services and community resources.

You will assist with scheduling, workshops, and grant compliance, maintain records, coordinate referrals, and travel across CNMI including Tinian and Rota as required.

Qualifications

• Experience in outreach, customer service or social services is preferred.
• Experience working with Veterans or community programs is a plus.
• Ability to communicate effectively with participants and partners.
• Strong organizational skills and attention to detail.

Responsibilities

• Conduct outreach and engagement to raise awareness of program services.
• Respond to participant inquiries and provide information on eligibility.
• Perform initial screenings and eligibility assessments per policy.
• Assist with enrollment and onboarding activities.
• Coordinate referrals to community resources.
• Maintain accurate participant records and program files.
• Schedule appointments, trainings, and program activities.
• Support workshops and grant-related reporting and compliance.
• Maintain confidentiality and professional boundaries.

Skills

Outreach

Customer service

Intake

Data collection

Veteran services

Organization

Education

High School Diploma or equivalent

Associate's degree in related field preferred

Tools

Microsoft Office

Electronic data management systems

Job description

Position DescriptionTitle: Program Assistant (SSG Fox)Location: Saipan, CNMIReports To: Program ManagerSupervises: NoneHours: Full TimeFLSA Status: Non-Exempt (Hourly)OSHA Exposure Category: IIPosition Summary:The Program Assistant supports participant outreach, engagement, intake, eligibility screening, and program operations for the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP). The Program Assistant serves as an initial point of contact for Veterans and eligible Service Members, helping connect individuals to program services and community resources. Working collaboratively with program staff, the Program Assistant assists with participant enrollment, data collection, documentation, outreach activities, and general program support to ensure effective service delivery and compliance with grant requirements.Essential Job Functions:Conduct outreach and engagement activities to raise awareness of program services among Veterans, eligible Service Members, and community partners.Respond to participant inquiries and provide information regarding available services and program eligibility requirements.Conduct initial participant screenings and eligibility assessments in accordance with program policies and procedures.Assist with participant enrollment and onboarding activities.Coordinate referrals and assist participants in accessing program and community resources.Collect, enter, and maintain participant and program data in accordance with documentation and reporting requirements.Maintain accurate and timely participant records and program files.Assist with scheduling participant appointments, meetings, trainings, and program activities.Assist with the coordination, scheduling, participant recruitment, and logistical support of evidence-based and promising practice workshops, educational programming, and group activities.Support data collection, reporting, and grant compliance activities.Assist with community outreach events, presentations, workshops, and awareness campaigns.Maintain effective working relationships with participants, staff, community partners, and stakeholders.Maintain confidentiality and comply with organizational policies, procedures, and grant requirements.Travel throughout the CNMI, including Tinian and Rota, as required.Perform other duties as assigned.Essential Qualifications:Education:High School Diploma or equivalent required.Associate's degree in Human Services, Psychology, Social Work, Public Health, Criminal Justice, Business Administration, or a related field preferred.An equivalent combination of education, training, military service, and relevant work experience may be substituted.Experience and Competencies:Experience in outreach, customer service, intake, social services, Veteran services, behavioral health, housing, prevention services, or a related field preferred.Experience working with Veterans, military families, or community-based programs preferred.Knowledge of community resources, referral networks, and service systems preferred.Ability to communicate effectively with participants, community partners, and stakeholders.Strong organizational skills and attention to detail.Ability to conduct screenings, gather information, and maintain accurate documentation.Ability to exercise sound judgment, maintain confidentiality, and establish professional boundaries.Proficiency in Microsoft Office and electronic data management systems.Valid driver's license, reliable transportation, and ability to meet organizational driving requirements.CPR and First Aid Certification, or ability to obtain within established organizational timelines.Ability to work independently while contributing to a collaborative team environment.Bilingual abilities are preferred.