Case Manager (CNMI SSG Fox)

Westcare; Susupe (Northern Mariana Islands); On-site; USD 42,000 - 56,000; Full time

Job summary

WestCare in Saipan, CNMI seeks a dedicated Case Manager to deliver screening, assessment, and comprehensive case management for Veterans and Service Members in the SSG Fox SPGP. You will coordinate care with VA and community partners, develop service and safety plans, and advocate for participants’ access to housing, healthcare, and benefits.

The role emphasizes trauma-informed, strengths-based practices, with travel across CNMI and strong documentation responsibilities.

Qualifications

• Associate's degree in Social Work or related field preferred; Bachelor's degree preferred.
• Experience providing case management, social services, or related human services preferred.
• Experience with Veterans, military families, or behavioral health populations preferred.
• Knowledge of suicide prevention, crisis intervention, trauma-informed care, and strengths-based practices preferred.
• Ability to manage multiple priorities with strong organizational skills.
• Excellent verbal, written, and interpersonal communication skills.

Responsibilities

• Conduct participant screenings, intake assessments, and ongoing reassessments.
• Identify participant needs, risks, strengths, and barriers to services.
• Develop, implement, and monitor individualized service plans and safety plans.
• Provide case management, care coordination, advocacy, and supportive services.
• Coordinate care with VA providers, community partners, and other service providers.
• Maintain accurate, timely, and compliant participant documentation and case records.
• Travel throughout the CNMI to support participants.
• Perform other duties as assigned.

Skills

Case management

Social services

Behavioral health

Veteran services

Housing services

Prevention services

Organizational skills

Time management

Verbal communication

Written communication

Interpersonal skills

Confidentiality

CPR/First Aid

Education

Associate's degree in Social Work or related field

Bachelor's degree in related field

Tools

Microsoft Office

Electronic data management systems

Job description

Position DescriptionTitle: Case Manager (SSG Fox)Location: Saipan, CNMIReports To: Program ManagerSupervises: NoneHours: Full TimeFLSA Status: Non-Exempt (Hourly)OSHA Exposure Category: IIPosition Summary:The Case Manager provides screening, assessment, case management, care coordination, referrals, and supportive services to Veterans and eligible Service Members participating in the Staff Sergeant Parker Gordon Fox Suicide Prevention Grant Program (SSG Fox SPGP). Working collaboratively with participants, the Case Manager promotes safety, stability, wellness, and access to VA and community resources through a Veteran-centered, strengths-based, and trauma-informed approach.Essential Job Functions:Conduct participant screenings, intake assessments, and ongoing reassessments.Identify participant needs, risks, strengths, and barriers to services.Develop, implement, and monitor individualized service plans and safety plans.Provide case management, care coordination, advocacy, and supportive services.Facilitate and/or support evidence-based and promising practice workshops, educational programming, and group activities that promote participant wellness, resilience, coping skills, and engagement in services.Connect participants to VA benefits, healthcare, behavioral health services, housing resources, employment services, substance use treatment, and other community supports.Maintain regular participant contact, follow-up, and wellness checks.Coordinate care with VA providers, community partners, and other service providers.Facilitate referrals and warm handoffs to appropriate resources.Participate in outreach, engagement, and community education activities.Maintain accurate, timely, and compliant participant documentation and case records.Collect and report program data as required.Maintain confidentiality and comply with organizational policies, procedures, and grant requirements.Represent the program professionally in the community and with partner agencies.Travel throughout the CNMI, including Tinian and Rota, as required.Perform other duties as assigned.Essential Qualifications:Education:Associate's degree in Social Work, Psychology, Counseling, Human Services, Public Health, Criminal Justice, or a related field preferred.Bachelor's degree in a related field highly preferred.An equivalent combination of education, training, military service, and relevant work experience may be substituted.Experience and Competencies:Experience providing case management, social services, behavioral health services, Veteran services, housing services, prevention services, or related human services preferred.Experience working with Veterans, military families, or behavioral health populations preferred.Knowledge of suicide prevention, crisis intervention, trauma-informed care, and strengths-based practices preferred.Knowledge of community resources, referral networks, and service systems preferred.Experience conducting assessments, developing service plans, and maintaining case documentation preferred.Strong organizational and time management skills with the ability to manage multiple priorities.Ability to develop and maintain effective working relationships with participants, staff, community partners, and stakeholders.Strong verbal, written, and interpersonal communication skills.Ability to exercise sound judgment, maintain confidentiality, and establish professional boundaries.Proficiency in Microsoft Office and electronic data management systems.Valid driver's license, reliable transportation, and ability to meet organizational driving requirements.CPR and First Aid Certification, or ability to obtain within established organizational timelines.Ability to work independe