Veteran Services Outreach & Intake Program Assistant

Westcare; Susupe (Northern Mariana Islands); On-site; USD 32,000 - 42,000; Full time

Job summary

WestCare in Saipan, CNMI seeks a Program Assistant to support outreach, intake, eligibility screening, enrollment, and data collection for the SSG Fox SPGP. The role acts as first point of contact for Veterans and eligible Service Members, connecting them to program services and community resources.

You will assist with scheduling, workshops, and grant compliance, maintain records, coordinate referrals, and travel across CNMI including Tinian and Rota as required.

Qualifications

• Experience in outreach, customer service or social services is preferred.
• Experience working with Veterans or community programs is a plus.
• Ability to communicate effectively with participants and partners.
• Strong organizational skills and attention to detail.

Responsibilities

• Conduct outreach and engagement to raise awareness of program services.
• Respond to participant inquiries and provide information on eligibility.
• Perform initial screenings and eligibility assessments per policy.
• Assist with enrollment and onboarding activities.
• Coordinate referrals to community resources.
• Maintain accurate participant records and program files.
• Schedule appointments, trainings, and program activities.
• Support workshops and grant-related reporting and compliance.
• Maintain confidentiality and professional boundaries.

Skills

Outreach

Customer service

Intake

Data collection

Veteran services

Organization

Education

High School Diploma or equivalent

Associate's degree in related field preferred

Tools

Microsoft Office

Electronic data management systems

Job description

WestCare in Saipan, CNMI seeks a Program Assistant to support outreach, intake, eligibility screening, enrollment, and data collection for the SSG Fox SPGP. The role acts as first point of contact for Veterans and eligible Service Members, connecting them to program services and community resources.

You will assist with scheduling, workshops, and grant compliance, maintain records, coordinate referrals, and travel across CNMI including Tinian and Rota as required.