Program Assistant (2673)

Bakerripley; Houston (TX); On-site; USD 28,000 - 36,000; Full time

Job summary

Bakerripley in Houston is seeking a Program Assistant to be the welcoming face of the Community Center. You will greet visitors, answer phones, and help connect community members to programs and resources.

You will perform administrative tasks including fee collection and Salesforce data entry, and you will make referrals to internal and external resources. Flexibility to work some evenings and weekends is valued.

Qualifications

• High School Diploma or GED required.
• Strong organizational and communication skills.
• Customer service experience preferred.

Responsibilities

• Greet visitors and manage front desk duties.
• Answer phones and connect community members to programs.
• Handle fee collection and data entry in Salesforce.
• Provide information and referrals to resources.
• Support food distributions and emergency assistance when needed.
• Attend weekly staff meetings and collaborate with other program assistants.
• Maintain lobby information and displays.

Skills

Strong organizational skills

Excellent customer service

Excellent communication skills

Interpersonal skills

Computer literacy (Windows, Excel, MS 

Education

High School Diploma

Tools

Salesforce

Job description

Job Details: Job Location: 233 East Aldine Comm Ce - Houston, TX, Position Type: Full-Time, Education Level: High School/ GED, Salary Range: Undisclosed, Travel Percentage: Minimal Local Travel (up to 10%), Job Category: Community Development & Family Services, Job Summary

The Program Assistant is the welcoming face of the Community Center, greeting visitors, answering phones, and helping connect community members of all ages to programs and resources that meet their needs. This role combines strong customer service with administrative support, including fee collection, detailed Salesforce data entry, and thoughtful referrals to internal and external programs. The ideal candidate is friendly, organized, and comfortable asking questions to ensure every visitor receives helpful, well-rounded guidance.

Responsibilities

• Manage the front desk duties
• Ensure the lobby is equipped with up-to-date information (e.g., flyers)
• Support community center functions
• Attend weekly staff meetings
• Work closely with other program assistants
• Make reminder calls for enrichment classes and upcoming events
• Perform data entry into Salesforce
• Support food distributions
• Support emergency assistance when needed
• Provide general administrative support

Qualifications: Education

• High School Diploma Required

Knowledge, Skills, and Abilities

• Very strong organizational skills
• Excellent customer service.
• Excellent spoken and written communication skills
• Excellent interpersonal skills
• Computer literate and proficient in use of Windows, Excel, and MS Word.
• Familiarity with community resources.
• Willing to work flexible schedule, to include some evenings and weekends as needed.
• Ability to read and understand documents, to write routine reports and correspondence and to speak effectively before groups of families and staff
• Experience using the ‘Asset Based Community Development Approach’ and/or ‘Appreciative Inquiry’ a plus.
• Knowledge of TDPRS requirements regarding licensed school-age care programs

Computer Proficiency

• Proficient in Windows, Excel, MS Word

Language Requirements

• Bilingual Preferred (Spanish/English)