Program Assistant

Northeastern Rural Health Clinics; Susanville (CA); On-site; USD 30,000 - 36,000; Full time

Job summary

The WIC Program Assistant at Northeastern Rural Health Clinics in Susanville, CA supports the WIC Director with administrative and clerical tasks, scheduling appointments and referrals for Women Infants and Children program participants. You will issue WIC food benefits, guide participants in using the WIC Card, and provide strong customer service in a community clinic setting.

Approximately 80% of your time is direct participant clerical work and 20% may involve other duties.

Qualifications

• Administrative and clerical support experience.
• Ability to schedule and organize appointments and referrals.
• Strong customer service orientation and professional communication.

Responsibilities

• WIC Participant Intake and Scheduling; issuance of WIC benefits.
• Prepare enrollment and recertification files; enter data into WIC WISE records.
• Document client contacts in WIC WISES per regulations; safeguard participant records.
• Travel to remote WIC locations and assist with community events.
• Adhere to local agency, company, and State WIC policies.

Skills

Clerical experience

Scheduling

Customer service

Tools

WIC WISE

Job description

Job Details

Job Location: WIC - Susanville, CA 96130

Salary Range: $22.00 - $26.27 Hourly

Are you interested in making a positive impact on those around you? Join our team! At Northeastern Rural Health Clinics, we are passionate about making a difference in the lives of others and take pride in delivering outstanding patient care. We welcome health care professionals who value providing high quality service and enjoy working as part of a dynamic team to provide the best possible care to those living in our community.

WIC Program Assistant

The WIC Program Assistant reports to and provides administrative and clerical support for the WIC Director and is responsible for scheduling and organizing appointments and referrals for the participants of the Women Infants and Children Program. The Program Assistant prepares and schedules participants to consult with the WIC Nutrition Assistant (WNA) or Registered Dietitian (RD). The Program Assistant issues WIC Food benefits to participants and instructs participants in the use of WIC benefits using the WIC Card. The Program Assistant is responsible for providing a high level of customer service to internal and external customers, maintaining a positive, caring professional attitude and working together with the WIC Team. The Program Assistant is a role model, displaying a consistent attitude of excellent customer service both internally and externally. The Program Assistant is responsible for answering the phone at all WIC clinic offices in a manner consistent with the program's and organization's quality and customer service standards. Approximately 80% of time is spent with direct participant clerical services and 20% on other duties as may be assigned.

DUTIES AND RESPONSIBILITIES

• WIC Participant Intake, WIC Participant Scheduling/Re-scheduling, Issuance of WIC food benefits and transfer of Participants both in and out of the WIC agency.
• Accurate preparation of enrollment and recertification files.
• Entrance of WIC intake components into participant WIC WISE record
• Consistently documents client contacts in WIC WISES in compliance with State WIC Division regulations
• Safeguards participant records in compliance with State WIC Division regulations
• Performs other duties as may be assigned, demonstrating flexibility and willingness to complete extra duties as needed
• Can be cross trained and may perform work in cross trained positions as needed
• Travel to WIC remote clinic locations and other community events.
• Adheres to all local agency policies, company policies and State WIC policies