WIC Clerk

Community Action Partne; Gering (NE); On-site; USD 39,950,000 - 52,349,000; Full time

Benefits offered by this job

Incentive pay for Spanish speaking

Job summary

Community Action Partnerships of Western Nebraska (CAPWN) seeks a WIC Intake Clerk to process client intake, verify eligibility and schedule visits. You will explain benefits, manage data entry in the WIC system and support offsite clinics, while maintaining HIPAA-compliant privacy.

The role is office-based with occasional travel to satellite clinics; 90% office work, 10% travel, typical hours 8:00 AM–5:00 PM, Tuesday to Thursday, with flexibility discussed at interview.

Qualifications

• Proficient communication with diverse clients.
• Clear English written and spoken communication.
• CPR training or ability to obtain certification.

Responsibilities

• Check in WIC clients and complete intake with data entry into WIC system.
• Schedule appointments and update client information.
• Explain WIC benefits and issue benefits when needed.
• Assist with offsite clinics and other clerical duties.
• Maintain confidentiality of PHI and ePHI per HIPAA.

Skills

Communication skills

English fluency

Education

High school diploma or GED

CPR certification

Job description

Community Action Partnerships of Western Nebraska (CAPWN) is a non-profit community-based health and human services organization that serves low-income, disadvantaged and those unable to meet their needs through other sources. The agency was established in 1965 and provides services to over 9,000 individuals, children and families in three main areas:

• Community Health Services : WIC, Commodity Supplemental Food, Foster Grandparents, Head Start, and Child Development Center.
• Clinical Health Services : Primary Care, Reproductive Health, Diabetes Management, Immunizations, Migrant Health, Ryan White HIV; Behavioral Health including Counseling Services, Medication Management, Medication Assisted Treatment and Substance Use Counseling and Intensive Outpatient Services and Dental Services.
• Supportive Health Services : Family Stabilization, a Teen Outreach Program, SOAR, Youth Leadership Program, Youth Shelter and Housing Assistance Programs.

OUR PROMISE

Community Action changes people’s lives, embodies the spirit of hope, improves communities, and makes America a better place to live. We care about the entire community, and we are dedicated to helping people help themselves and each other.

VISION

Communities where everyone has an opportunity for a successful life.

MISSION

The Mission Statement of the Community Action Partnership of Western Nebraska is to provide quality services and promote learning opportunities to improve nurture the health and well-being of Western Nebraska communities.

KEY BELIEFS

• Integrity— We treat all people with dignity and respect.
• Compassion— We believe working compassionately with people enriches all.
• Inclusion— We are inclusive and advocate for diversity.
• Collaboration— We believe working in partnerships strengthens communities; we seek mutually beneficial partnerships that advance a common mission.
• Innovation— We embrace opportunities to learn, grow and make wise choices.

COMPETITIVE BENEFITS PACKAGE

Tuesday, Wednesday and Thursday

Hours 8:00 AM to 5:00 PM but flexible will be discussed in interview

Reports to:

WIC Program Manager

Area of Responsibility:

Complete the intake process of clients applying for WIC services and assure federal, state and local regulations are maintained, manage phone calls and schedule appointments, pack for offsite clinics, and assist the WIC Program Manager and other clerical staff with office duties.

Duties

• Check in WIC clients and complete the intake process for them, including accurate data entry into WIC computer system.
• Schedule appointments and update client information.
• Provide a full program/food benefit explanation to WIC participants and issue WIC benefits when necessary.
• Share responsibility with other clerical staff in packing completely for offsite clinics.
• Assure that eWIC cards, equipment, forms and all other needed materials are ready for transport.
• Share responsibility for driving the WIC vehicle to offsite clinics.
• Assist Vendor Manager with vendor responsibilities as needed.
• Acquire and maintain knowledge for WIC procedures to assure compliance with State WIC regulations.
• Maintain CPR certificate.
• Attend staff meetings and training opportunities as required.
• Participate in outreach events & WIC Program promotion.
• Maintain patient confidentiality for Protected Health Information (PHI) or Electronic Protected Health Information (ePHI) according to HIPAA law and CAPWN policy.
• As a CAPWN team member, dedicate your energy to providing high quality, value-added customer service and care to our clients. Embrace the CAPWN Standards of Behavior, practicing integrity, strong communication and respect for leaders and peers. Engage with the team and commit to improving and nurturing the health and well-being of the individuals in the communities we serve.
• Other duties as assigned.

Working Conditions:

• 90% office environment with interaction with the public
• 10% training and meetings
• Travel to and from satellite clinics

Physical Requirements:

• Requires periods of typing and sitting at desk
• Fine manipulation of hands with repetitive action
• Operate office machines
• Occasional lifting and carrying up to 20 pounds
• Must regularly talk, hear and have close vision ability
• Must be fluent in English both verbally & in writing
• Must complete health physical and TB screening upon entry to program

Minimum Qualifications:

Grade 2:

• High school graduate or GED
• One year of experience in an office setting or data entry
• Proficient level of oral and written communication to effectively communicate with individuals of diverse ages, abilities, cultures, socioeconomic backgrounds, and sexual orientation.
• Able to speak, read and write English.
• Incentive pay available for Spanish speaking with assessment.
• Minimum 21 years old
• Current CPR training/certification or ability to receive.
• Valid driver’s license with a clean driving record & proof of car insurance

Grade 3:

• Meets minimum qualifications above AND
• 2 years’ experience in WIC Program OR office procedures, data entry and word processing

Grade 4:

• Meets minimum qualifications above AND
• 3+ years’ experience in WIC Program or similar Human Services field