Program Assistant

St. Vincent de Paul of Baltimore; Rosedale (MD); On-site; USD 30,000 - 40,000; Full time

Job summary

St. Vincent de Paul of Baltimore is seeking a dedicated Program Assistant in Rosedale, Maryland. This position offers essential 24-hour awake coverage at the shelter and involves day-to-day operations ensuring the welfare and safety of guests. Responsibilities include overseeing housekeeping tasks, supporting guests in various activities, and maintaining a peaceful atmosphere. Ideal candidates are compassionate and possess strong crisis intervention skills. Join us in empowering guests toward stability and self-sufficiency.

Qualifications

• Responsible for day-to-day operations of the shelter and ensuring the safety and comfort of guests.
• Ability to provide crisis intervention and support to clients and staff.
• Experience working in a shelter or social services environment is a plus.

Responsibilities

• Assures housekeeping tasks are completed satisfactorily.
• Communicates guest expectations and conducts safety checks.
• Maintains accurate records and tracks attendance of residents.

Job description

The Program Assistant (PA) will provide essential 24-hour awake coverage and is responsible for the day‑to‑day operations of the shelter. This position is responsible for the welfare, safety, and comfort of shelter guests and provides crisis intervention to callers seeking shelter, resources, or referrals. The PA works closely with clients, case managers, and other shelter staff to ensure that guests’ needs are met with dignity and care, empowering them to transition toward stability and self‑sufficiency.

Primary Duties

• Assures that daily, weekly, and monthly housekeeping maintenance tasks are completed satisfactorily and in a timely manner.
• Assigns volunteer tasks to guests of the emergency shelter and supports guests in carrying out those tasks satisfactorily.
• Ensures the safety and security of guests, volunteers, visitors, and staff by communicating guest expectations and conducting internal and external perimeter checks during the shift.
• Responds promptly and effectively to potential emergencies that may occur at the shelter by following agency and shelter protocols.
• Ensures children are supervised by their parents and encourages children and youth to participate in organized activities.
• Assumes responsibility for observing when maintenance supplies need re‑ordering and informs supervisors accordingly.
• Supports daily scheduled resident activities and events.
• Assists clients with daily activities of living, including meal distribution and clean‑up, resource navigation, and transportation coordination.
• Maintains accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.
• Mediates interpersonal conflicts between guests and ensures a peaceful and respectful atmosphere.

Secondary Duties

• Stores maintenance supplies in the proper location and keeps an adequate supply available for daily use. Completes the daily maintenance checklist.
• Observes where repairs or replacements may be needed and reports to the immediate supervisor for direction and follow‑up.
• Maintains the cleanliness and upkeep of the emergency shelter by performing routine cleaning tasks, ensuring sanitary conditions in common areas and restrooms.
• Assists with the pickup of donations and food orders as needed.
• Completes incident reports when necessary.
• Assists with and attends special events held by the Center and St. Vincent de Paul as necessary.
• Supports a welcoming and positive environment for volunteers and works with them effectively.
• Upholds the vision, mission, and values of St. Vincent de Paul.
• Attends and, as necessary, represents St. Vincent de Paul at external meetings and events.
• Stays awake and alert during their on‑duty hours.
• Performs other duties as assigned within the scope of the position.