Program Assistant

ST VINCENT DE PAUL OF BALTIMORE INC; Reisterstown (MD); On-site; USD 27,000 - 36,000; Full time

Job summary

ST VINCENT de PAUL OF BALTIMORE INC is seeking a Program Assistant to provide essential 24-hour awake coverage and manage day-to-day shelter operations. The role focuses on welfare, safety, and comfort of guests, with crisis intervention and resource referrals as needed.

The PA will work closely with clients, case managers, and shelter staff to ensure dignified and supportive care, enabling guests to move toward stability and self-sufficiency.

Qualifications

• High School Diploma or GED preferred.
• Ability to lift up to 50 pounds.
• Ability to read, write, and speak English.
• Ability to relate with others respectfully and work as a team member.
• Respect for client confidentiality and boundaries.
• Ability to organize tasks and manage daily responsibilities.

Responsibilities

• Provide 24-hour awake coverage and manage day-to-day shelter operations.
• Assign volunteer tasks and support guests to complete them.
• Ensure safety and security of guests, volunteers, visitors and staff.
• Respond promptly to emergencies following shelter protocols.
• Supervise children with parents and encourage participation in activities.
• Assist residents with daily activities, meals, transportation, and resource navigation.
• Maintain accurate sign-in and attendance records; address discrepancies.
• Mediates conflicts to maintain a peaceful environment.
• Perform routine maintenance tasks and report repairs as needed.
• Assist with donations, food orders, and special events.

Skills

English proficiency

Crisis intervention

Teamwork

Basic maintenance knowledge

Education

High School Diploma or GED

Tools

Handyperson skills

Job description

SUMMARYThe Program Assistant (PA) will provide essential 24-hour awake coverage and is responsible for the day- to-day operations of the shelter. This position is responsible for the welfare, safety and comfort, as well as daily support to the shelter guests. The PA will provide crisis intervention to callers seeking shelter, resources, or referrals. The PA works closely with clients, case managers, and other essential shelter staff to ensure that guests' needs are met with dignity and care, empowering them to transition toward stability and self-sufficiency.PRIMARY DUTIESAssures that Daily/Weekly/Monthly schedule of housekeeping maintenance tasks are completed in a satisfactory and timely manner.Assigns volunteer tasks to guests of the Emergency Shelter and supports guests to make sure the tasks are carried out satisfactorily.Ensures the safety and security of guests, volunteers, visitors and staff by communicating guest expectations and conducting internal and external perimeter checks during shift.Promptly and effectively respond to potential emergencies which may occur at the shelter by following agency and shelter protocols.Ensures children are being supervised by their parents and encourages children and youth to participate in organized activitiesAssumes responsibility for observing when maintenance supplies need re-ordering and informs supervisors accordingly.Supports daily scheduled resident activities and events.Assist clients with daily activities of living, including meal distribution and clean up, resource navigation, and transportation coordination.Assist in maintaining accurate records by ensuring residents sign in upon entry, tracking attendance, and addressing any discrepancies to support efficient shelter operations.Mediates interpersonal conflicts between guests, and ensures a peaceful and respectful atmosphere.SECONDARY DUTIESAssumes responsibility for storing maintenance supplies in proper location and keeping an adequate supply available for daily use. Completes daily maintenance checklist.Observes where repairs/replacements may be needed and reports to immediate supervisor for direction and follow-up.Ensure the cleanliness and upkeep of the emergency shelter by performing routine cleaning tasks, maintaining sanitary conditions in common areas and restroomsAssists with the pick-up of donations and food orders as needed.Completes incident reports when necessary.Assists with and attends special events held by the Center and St. Vincent de Paul as necessary.Supports a welcoming and positive environment for volunteers and works with them effectively.Upholds the vision, mission and values of St. Vincent de Paul.Attends, and as necessary represents St. Vincent de Paul in, external meetings and events.Stays awake and alert during their on-duty hours.Performs other duties as assigned, within the scope of the position.QUALIFICATIONSHigh School Diploma or GED preferred.Ability to lift up to 50 pounds.Ability to read, write, and speak English.Ability and willingness to relate with others in a respectful manner and work well as a team member.Ability to maintain professional boundaries with program participants and refer them to case management staff.Sensitivity to the needs and concerns of persons who are materially poor and/or homeless, and the ability to be comfortable working with persons of all socioeconomic, religious, and ethnic backgrounds in a non-judgmental manner.An understanding and respect for the confidentiality of clients.Ability to organize oneself, one’s work, and other persons sufficiently to accomplish the required daily tasks.Knowledge of floor and building maintenance; basic handyperson skills.PHYSICAL REQUIREMENTSENVIRONMENTAL CONDITIONSX Primarily Indoor WorkTYPE OF WORKX MEDIUM WORK: Lifting 50 pounds maximum with frequent lifting and/or carrying of objects up to 25 pounds.