Program Assistant, Akeela House Residential SUD Program

Akeela, Inc.; Anchorage (AK); On-site; USD 40,000 - 50,000; Full time

Job summary

Akeela, Inc. in Anchorage seeks an organized clerical support specialist to assist the Program Manager with scheduling, data collection, policy administration, information distribution, and general office coordination in a fast-paced behavioral health environment.

You will maintain client records in the agency’s electronic health record system, prepare monthly program reports, handle records of funds and payments, coordinate communications with visitors and staff, and ensure confidentiality and

Qualifications

• Greet and assist visitors and clients; direct to staff.
• Maintain computerized client database with confidentiality.
• Prepare monthly program reports.
• Maintain records of client funds and payments.
• Strong verbal and written communication.
• Ability to work independently.

Responsibilities

• Greet and assist visitors and calls; direct to appropriate staff.
• Keep records of client funds and treatment payments.
• Prepare monthly program reports.
• Maintain ERH and client records per policy.
• Provide information and referrals when staff unavailable.
• Provide clerical support to program staff.
• Record statistical data and prepare agency reports.
• Prepare finance requests for Program Manager approval.

Skills

Approachability

Attention to detail

Dealing with change

Composure

Interpersonal skills

Time management

Tools

Microsoft Word

Excel

Adobe

Electronic Health Records

Job description

Position Summary Assist Program Manager in the daily organization of schedules, data collection, policy, and procedures, along with information distribution as clerical support.

Core Competencies

• Approachability
• Attention to detail
• Dealing with change
• Composure
• Interpersonal skills
• Time management/prioritization

Responsibilities

• Greet and assist visitors and clients, both in person and telephonically, and direct the individual or calls to the Program Manager, or appropriate staff.
• Keep records of client funds and treatment payments.
• Prepare monthly program reports for review by the Program Manager.
• Prepare and maintain all computerized client database for archived clients following agency confidentiality policies and procedures.
• Documents all client services using Akeelas designated Electronic Health Record (ERH) and maintains accurate and timely client records in accordance with Akeela policy.
• In the absence or unavailability of counseling staff, provide information and referral upon request to telephone callers and walk-in clients.
• Provide clerical support to program staff.
• Ability to organize and to meet time deadlines.
• To maintain confidentiality as required by Akeela policies.
• Strong verbal and written communication skills.
• Ability to work independently.
• Understanding of professional office procedures and filing systems.
• Record statistical data and prepare reports to agency standards such as emergency preparedness drills.
• Prepare finance requests on a regular basis for Program Managers approval.
• Be a liaison between the program and community resources and referrals.
• Ability to work with a variety of office equipment and applications, including, but not limited to, copiers, postage machines, computers, printers, Microsoft Word, Excel, Adobe.
• Perform other duties as assigned.