Program Analyst

U.S. Department of Veterans Affairs; Lakewood (CO); Hybrid; USD 75,000 - 110,000; Full time

Job summary

U.S. Department of Veterans Affairs seeks a Program Analyst within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN).

The role involves communicating with contractors and field facilities to define and analyze healthcare issues and trends, monitor claims processing and care coordination activities, and support improvements across the enterprise. The position emphasizes data analysis, project management, and performance monitoring to inform

Qualifications

• Specialized experience in healthcare operations or managed care is required.
• Experience collecting and organizing program or operational data for analysis.
• Ability to monitor contract or program performance and resolve routine issues using established policies.
• Experience with process improvement activities, data validation, and workflow documentation.

Responsibilities

• Develops and executes tasks related to project management for assignments.
• Coordinates the work of project team members across organizations and tracks progress.
• Delivers project status updates to management and adheres to due dates.
• Evaluates programs against short-and long-term objectives set by management.
• Conducts data analyses and program analyses to assess processes within CM.
• Analyzes workload trends against KPIs to identify irregularities requiring investigation.
• Maps processes, creates artifacts, and manages data to support performance dashboards.

Skills

Healthcare operations

Data analysis

Project management

Contract management

Job description

Summary

Serves as a Program Analyst within the Contracts Management and Performance (CMP) Directorate of Integrated External Networks (IEN) and supporting initiatives and projects through communication with contractors - field facilities - and others within the Agency to define and analyze healthcare issues and/or trends. The incumbent will monitor issues and risks relating to claims processing - clinical documentation - care coordination activities and others needs based on changes within healthcare.

Qualifications

A Quality Ranking Factor* has been requested by the facility to help determine which of the basically qualified applicants are likely to be better qualified for a position. The quality ranking factor for this position is: Experience in healthcare operations and/or managed care operations. *Quality Ranking Factors are skills - knowledge - abilities - or other worker characteristics which could be expected to result in superior performance on the job. Quality ranking factors will not be used for screening - but may be used as ranking criteria. Applicants with higher proficiency levels may rank above those with lower proficiency levels on a quality ranking factor. Specialized Experience: At least one (1) full year of specialized experience - which equips you with the particular knowledge - skills - and abilities to perform successfully the duties of the Program Analyst - GS-12 position - and that is typically in or related to the work of the position to be filled. To be creditable - this specialized experience must have been equivalent to the grade 11 level in Federal service to qualify at the grade 12. Specialized experience: Specialized experience includes but is not limited to: Collecting and organizing program or operational data for healthcare or administrative analysis; identifying basic trends or issues in workload - performance - claims - or contract activities; monitoring contract or program performance and resolves routine issues using established policies; supporting quality or process improvement activities by validating data and documenting workflows; tracking project tasks - updating status information - and coordinating communications with partners; preparing reports - summaries - or presentations following established formats and guidelines. but involve many meticulous sequential steps to complete a test; and following written procedures which give carefully detailed instructions on each step of the assigned test and examinations. For more information on these qualification standards - please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Experience refers to paid and unpaid experience - including volunteer work done through National Service programs (e.g. - Peace Corps - AmeriCorps) and other organizations (e.g. - professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies - knowledge - and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience - including volunteer experience.

Duties

• Applicant Count: This job announcement the JOA will automatically close at 11:59pm EST on the date the applicant count of 150 applications has been reached Major Duties include but aren't limited to: Develops - maintains - and executes tasks related to project management necessary for the assessment and analysis of project assignments
• Administers and integrates the work of assigned project team members from different organizations for assigned projects - to include scheduling - tracking progress - providing project and task status updates to project team members and management - and adhering to due dates and other requirements
• Responsible for project delivery and keeping management informed of on-going progress up and to completion
• Evaluates programs against short- and long-range strategic objectives - as set forth by management
• Conducts data analyses - data validations - and program analyses to assess the efficiency and effectiveness of processes within CM - as well as any other contract
• Quantitatively and qualitatively analyzes and evaluates the effectiveness of wider IEN operations in meeting established goals and objectives
• Leverages a structured methodology to determine root cause of complex program issues - while keeping management informed of progress - outcomes - and thoughtful recommendations to enhance the program overall
• Analyzes workload trends against established Key Performance Indicators (KPIs) - identifying where irregularities are found which may need further investigation to determine anomalies between expected and actual goals - to include thoughtful rationale and independent decision-making
• Conducts analyses - interpreting and analyzing data - providing predictive modeling - and other efforts - to include process flow mapping - artifacts creation/updates - data management - and monitoring performance metric dashboards - to present results to management - educate internal Contracts Management staff - to include supervisory staff
• Work Schedule: Full-time - 8-hour shifts Monday through Friday - with tours scheduled between 8:00 a.m
• and 4:30 p.m
• Telework: This position may be authorized for Ad-hoc telework
• Telework eligibility will be discussed during the interview process
• Virtual: This position may be authorized for Virtual Work
• Definition of Virtual Work: Employee works outside of original hiring duty station at a VA owned or leased space
• Return to Office (RTO): RTO mandates are in effect and selectees will be required to report to in-person work unless they are approved for an exception or an exemption
• Any approval for an RTO exception - exemption - or extension will happen after a tentative job offer - but before a final job offer
• Relocation/Recruitment Incentives: Not Authorized Critical Skills Incentive (CSI): Not Approved Permanent Change of Station (PCS): Not Authorized