Program Analyst

Boston Housing Authority; Boston (MA); On-site; USD 52,000 - 63,000; Full time

Benefits offered by this job

MBTA discount

City pension

Healthcare through Commonwealth

Vacation time

Sick leave

Holidays

Job summary

Boston Housing Authority (BHA) seeks a Program Analyst to perform quality control tasks, verify payments, review owner program eligibility, and audit department performance in line with program requirements.

The role requires a minimum of one year in a low-income housing field, strong numerical accuracy, and the ability to work with diverse populations. BHA offers comprehensive benefits and a stable work environment within Greater Boston.

Qualifications

• Must have at least 1 year of experience in a low-income housing related field.
• Ability to perform accurate computations and maintain high attention to detail.
• Familiarity with Leased Housing Program structures and requirements.

Responsibilities

• Conducts file audits to ensure program files comply with regulatory and policy requirements.
• Verifies forms are complete and properly filed in tenant/owner records.
• Reviews income calculations and family composition against electronic records.
• Ensures correct apartment size, eligibility status, subsidy level, utilities, and payments.
• Coordinates with staff to ensure accurate payments on leases and retroactive rent adjustments.
• Schedules inspections and communicates with owners regarding inspections.

Skills

Attention to detail

Typing skills

Organized

Leased Housing knowledge

Diversity experience

Accurate computations

Job description

Unit: Teamsters
Department: Leased Housing
Grade: 7
Salary Range: Starting Salary: $57,229.25
Posting Date: Thursday, October 29, 2026
Application Deadline: Thursday, November 12, 2026

General Description

ABOUT THE JOB: Under the supervision of the Director of Program Control or his or her designee, the Program Analyst is responsible for performing a variety of Quality Control tasks including, but not limited, verification of proper payments in accordance with state and federal regulations, review of owner program eligibility, and auditing department performance in accordance with program requirements

Duties & Responsibilities

• Conducts file audits to ensure program files comply with regulatory and policy requirements.
• Verifies that all relevant forms are complete and included in the tenant file and/or owner file and that paper and electronic files comply with BHA file protocol.
• Reviews income calculations, deductions and family composition in each file and compares it with data recorded in the electronic system of record.
• Ensures that income and family composition have been verified in each file.
• Checks that the family has been assigned the correct apartment size, eligibility status, subsidy level, utilities, and any other amounts are being applied correctly.
• Verifies that landlord, tenant, Leasing Officer, Inspector, and others properly sign all documents, as appropriate.
• Verifies proper payments have been sent to owners and other housing authorities as related to portability.
• Resolves issues of incorrect payment through direct contact with owners and housing authorities. Ensures that an owner has requested rent meets program requirements.
• Reviews various audit reports to determine appropriate compliance with program.
• Maintains agent/owner and tenant data on property under lease.
• Ensures correct establishment of Owner information in the BHA’s system of record and properly verifies proof of ownership.
• Coordinates with other staff to assure accurate payments on new leases and for retroactive rent adjustments.
• Schedules inspections and issues daily inspector assignments.
• Brings reported irregularities and serious maintenance problems to the attention of the Housing Inspector or supervisory staff as appropriate.
• Communicates with owners regarding inspections scheduling information by telephone and email.
• Performs other related program analyst duties as required.

Minimum Qualifications & Experience

A minimum one year of experience in a low-income housing related field is required. Must possess the ability to make accurate computations. Must be highly organized, have great attention to detail and possess good typing skills. Must be familiar with Leased Housing Program structures and requirements. Ability to deal with people of diverse cultural backgrounds.

Bha Benefits

BHA’s generous benefits package includes 14 paid holidays, 3 personal days, 2 weeks of vacation, 3 weeks of paid sick leave, MBTA discount, participation in the City’s pension plan, and healthcare through the Commonwealth, and much more.

About Us

Boston Housing Authority (BHA) fosters sustainable communities by providing quality affordable housing, bringing stability, opportunity, and peace of mind to thousands of low and moderate-income families across Greater Boston and the City of Boston as a whole. As the largest provider of affordable housing in Boston, one of the most expensive cities in the country, BHA understands housing as a crucial platform for individual, household, and community stability. Through our public housing communities and rental assistance programs, BHA provides housing assistance and services to more than 62,000 low and moderate-income households, including families with children, older adults, and individuals with disabilities. As a housing authority, we recognize the historical role that residential segregation has played in the City of Boston. In all aspects of our operations, internally and externally, BHA is committed to breaking down the barriers to justice in housing and related fields that disproportionately impact the communities we serve.

Equal Opportunity

BHA is a proud to be an Equal Opportunity Employer, and qualified applicants receive consideration for employment without regard to race, national origin, age, sex, religion, physical or mental disability, genetic information, sexual orientation, gender identity, gender expression, marital status, and military and veteran status, or any other basis protected by local, state or federal law. To the greatest extent possible, it is the policy of BHA to give preference in employment to BHA public housing and leased housing residents, and to low-income persons