Program Analyst

Universal Technical Resource Services, Inc; Adelphi (MD); On-site; USD 60,000 - 90,000; Full time

Job summary

Universal Technical Resource Services, Inc. seeks a Program Analyst to support CSSP operations within the DODIN environment. The role is hybrid, reporting to a mission-support team handling onboarding, documentation, and service delivery.

Responsibilities include drafting agreements, processing technical documents with engineering and cybersecurity teams, and ensuring compliance and timely communications with subscribers. A Secret clearance with DoD familiarity is highly preferred.

Qualifications

• Secret clearance required; DoD Top Secret/SCI preferred.
• US citizen; fluent English; 1 year customer service experience.
• Bachelor’s degree preferred; high school diploma required.
• Proficient with Microsoft Office; experience with cloud platforms.

Responsibilities

• Serve as primary contact for onboarding cybersecurity services for subscribers.
• Process technical documents and develop technical solutions with engineering/cyber teams.
• Draft formal agreements and invoices with accuracy and compliance.
• Evaluate subscriber artifacts, funding, and services for ongoing alignment.
• Assist in authoring SOPs, TTPs, support guides and templates.

Skills

Secret clearance

Multi-tasking

Communication skills

Cloud technology

Microsoft Office

DoD policies

PMI

English fluency

US Citizen

Customer service

Education

High School Diploma

Bachelor’s degree

Tools

Tableau

JIRA

Confluence

Salesforce

Job description

Universal Technical Resource Services, Inc. (UTRS) is currently seeking a Program Analyst to join our team! At UTRS, we enjoy the benefits of working in a collaborative environment of close-knit team members. As a company, we provide a wide range of leading-edge engineering, management, and digital services to the public and private sectors. We are looking for someone that will support our mission to consistently deliver creative, high-quality, technology-based services to our customers on time and within budget.

This position will support customer service relations for Cyber Security Service Provider (CSSP) operations for cyber defense operations and services within the Department of Defense Information Network (DODIN) environment. This position will be hybrid.

What will you be doing?

This position will be a key member of the Mission Support Team. Duties include:

• Serve as the primary point of contact and support for organizations navigating the onboarding process for cybersecurity services, ensuring clear communication and efficient implementation of services.
• Process technical documents delivered and collaborate closely with engineering and cybersecurity teams to develop technical solutions for subscribers, ensuring seamless integration and effective service delivery.
• Draft formal agreements and invoices for subscribers, ensuring accuracy, compliance, and clear communication of terms and financial obligations.
• Continuously evaluate subscriber artifacts, agreements, funding, and services throughout their tenure to ensure ongoing alignment and compliance with organizational standards and objectives.
• Assist in authoring and editing team documentation including Standard Operating Procedures (SOPs), Tools, Techniques, and Practices (TTPs), support guides, and templates.

What skills will the ideal candidate have to be successful?

This position will require the following:

• Secret clearance required; DoD Top Secret/SCI security clearance preferred
• Strong multi-tasking skills and ability to prioritize various tasks and assignments in a dense environment to meet defined and/or undefined deliverables.
• Proficiency in delivering concise briefs and reports to large groups and senior leaders, with strong communication skills to effectively convey complex cybersecurity concepts.
• Possess expertise in cloud technology, with a strong understanding of cloud platforms, services, and best practices relevant to cybersecurity.
• Proficient in Microsoft Office suite, particularly Outlook, to efficiently manage and prioritize high volumes of email communication, ensuring timely responses and effective correspondence management.
• Familiarity with Army and DoD policies influencing the cybersecurity community, ensuring compliance and alignment with relevant regulations and directives.
• Utilize project management principles and methodologies (PMI) to effectively plan, execute, and complete tasks, ensuring efficient project delivery and stakeholder satisfaction
• Preferred experience in using Tableau, JIRA, Confluence, and Salesforce.
• Must be able to speak, read, and write fluent English
• Must be a US Citizen.
• 1 years of customer service experience
• High School Diploma required; Bachelor’s preferred

Read about our benefits here: Our Benefits - UTRS |

UTRS is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected Veteran status, age, or any other characteristic protected by law. UTRS is a drug-free workplace with pre-employment drug testing and background verifications.