Program Administrator, Membership

American Society of Clinical Oncology, Inc.; Headquarters (ID); Hybrid; USD 50,000 - 70,000; Full time

Benefits offered by this job

Hybrid work environment

Open leave policy

Paid family leave

401(k) with 7.5% employer contribution

Medical, dental, and vision coverage

Flexible spending accounts

Disability and life insurance

Job summary

The American Society of Clinical Oncology, Inc. is seeking a Program Administrator for its Membership Department. The successful candidate will support member recruitment and retention efforts and enhance the member experience.

This role requires a Bachelor’s degree, 3–4 years in membership services, and proficiency in Microsoft Dynamics 365. Benefits include a hybrid work environment, open leave policy, and comprehensive health coverage.

Qualifications

• Bachelor’s degree or equivalent years of experience.
• 3–4 years of experience in membership services.
• Proficiency with Microsoft Dynamics 365 or similar CRM.

Responsibilities

• Support membership retention program through outreach.
• Serve as SME for membership processes and systems.
• Maintain documentation of core business processes.
• Coordinate team training with system product owners.

Skills

Excellent time management skills

Organizational skills

Collaboration and communication skills

Analytical and problem-solving skills

Technical proficiency in CRM

Attention to detail

Ability to foster relationships

Education

Bachelor’s degree or equivalent experience

3–4 years of membership experience

Experience with membership database

Tools

Microsoft Dynamics 365

Microsoft Office products

Job description

Program Administrator – Membership Department

The successful candidate will play a key role in supporting member recruitment and retention efforts, enhancing the member experience, maintaining data integrity, and serving as a trusted resource for membership operations, processes and systems.

Responsibilities

• Support membership retention program through direct member outreach and other means as necessary.
• Serve as the Subject Matter Expert for membership business processes and systems, liaising with outside department stakeholders.
• Maintain documentation (SOPs) of core membership business processes and systems functions.
• Coordinate with system product owners to facilitate team and vendor training as needed.
• Evaluate staff and vendor transactions to ensure correct processes are utilized.
• Coordinate end‑to‑end Jira ticket submission and issue resolution.
• Administer automatic renewal program of enrolled members.
• Facilitate Emeritus and Retired membership application and processes.
• Support membership payment issues including refunds, checks, and unclaimed payments.
• Support membership customer service cases to resolution in a timely fashion.
• Rectify customer data discrepancies and support data clean‑up in membership systems.
• Travel to Annual Meeting and other exhibits as needed for member recruitment and retention program.

Required Education and Experience

• Bachelor’s degree or equivalent years of experience.
• 3–4 years membership experience and/or experience in association membership services.
• Experience with association membership database and reporting.
• Technically savvy with proficiency in Microsoft Dynamics 365 or similar CRM/Association Management Systems.
• Proficiency working with Microsoft products and willingness to adapt to new technology.
• Experience in assessing and troubleshooting customer technical issues.
• Preferred experience with advanced reporting and analytics.

Competencies

• Excellent time management skills with demonstrated ability to prioritize, complete high volume of work, and meet deadlines.
• Excellent organizational skills and attention to detail.
• Excellent collaboration and communication skills with ability to effectively communicate with technical and non‑technical audiences.
• Strong analytical, problem‑solving skills, and sound judgment with ability to think things through, anticipate solutions, and see the bigger picture.
• Ability to work effectively with a diverse group of people to facilitate membership operations and reporting.
• Ability to foster and build relationships within all levels of the organization.
• Ability to act with integrity and professionalism.

ADA/Physical Requirements

• Extended periods seated or standing at a desk.
• High use of computer and other office technology equipment.
• Must lift up to 25 lbs.
• Travel: 5–10 days per year.

Benefits

• Hybrid work environment.
• Open leave policy.
• Paid family leave.
• 13 paid holidays per calendar year.
• Staff appreciation days.
• 401(k) with 7.5% employer contribution.
• Medical, dental, and vision coverage.
• Employee Assistance Program.
• Fertility and family forming healthcare concierge.
• Flexible spending accounts.
• Healthcare savings account.
• Disability and life insurance.

The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.