Program Administrator III

Tulane group; New Orleans (LA); On-site; USD 55,000 - 75,000; Full time

Job summary

Tulane University in New Orleans seeks a Program Administrator III to manage an assigned portfolio of academic programs, including the Disaster Resilience Leadership Academy and an undergraduate Social Work minor. You will be the primary information resource for directors, faculty, staff and students and provide essential administrative and technical support.

The role requires strong organization, communication and problem-solving skills, comfort with confidential student data under FERPA and

Qualifications

• Bachelor’s Degree is required.
• Five years of related experience or equivalent work experience.
• Experience supporting academic programs in higher education is preferred.

Responsibilities

• Work independently when needed but accept feedback.
• Prioritize competing tasks to meet deadlines in a matrixed organization.
• Manage a large volume of email with strong organization skills.
• Communicate effectively with a diverse faculty, student body, and community.
• Provide excellent customer service and work well in a team.
• Proficient in word processing and spreadsheet software.
• Demonstrate problem-solving and program-level decision-making for academic programs.
• Maintain confidentiality and adhere to HIPAA and FERPA when handling student information.
• Availability for occasional evening and weekend events and travel.

Skills

Communication

Organization

Customer service

Problem-solving

Education

Bachelor’s Degree

Tools

Salesforce

Job description

Job Description

The Program Administrator III manages an assigned portfolio of academic programs, including the Disaster Resilience Leadership Academy and the undergraduate minor in Social Work. They are the first point of contact and primary information resource representative for their assigned programs. The position provides program support and assistance to program directors, faculty, staff, and students while focusing on administrative needs for academic programs, providing technical assistance when and where appropriate.

Responsibilities

• Work independently and without supervision when needed, but with the capacity to take direction and accept feedback;
• Ability to work in a matrixed organization, prioritizing between competing tasks to meet assigned deadlines;
• Strong organizational skills, including the ability to effectively manage a large volume of email correspondence;
• Strong interpersonal skills and the ability to communicate effectively with a diverse faculty, student body, and community
• Strong customer-service orientation and desire to work as a part of a team to accomplish shared goals;
• Proficiency using a variety of software, including word processing and spreadsheet applications;
• S trong problem-solving skills and program-level decision-making to support academic programs;
• Demonstrated capacity to help solve ethical problems when dealing with the complexities of student development;
• Maintain professional disposition and clear boundaries with students, faculty, and staff at all times;
• Availability for occasional evening and weekend events and occasional travel;
• Ability to exercise discretion, HIPAA and FERPA compliance, and confidentiality when dealing with personal student information.

Qualifications

REQUIRED EDUCATION AND EXPERIENCE

• Bachelor’s Degree
• Five years of related experience or equivalent work experience

PREFERRED QUALIFICATIONS

• Five years experience supporting academic programs in higher education
• Experience using course management and database software like Salesforce

About Us

Tulane University is an equal opportunity educator and employer committed to providing an education and employment environment free of unlawful discrimination, harassment, and retaliation. Legally protected demographic classifications (such as a person’s race, color, religion, age, sex, national origin, shared ancestry, disability, genetics, veteran status, or any other characteristic protected by federal, state, or local laws) are not relied upon as an eligibility, selection or participation criteria for Tulane’s employment or educational programs or activities.

Tulane University is responsible for providing reasonable accommodations to individuals with disabilities throughout the applicant screening process. If you need assistance in completing an application or during any phase of the interview process, please contact the Office of Human Resources by phone at 504-865-4748 or by email at [e-mail] .