Program Administrator, Front Office & Ops (Social Services)

PALS, Inc.; Pomona (CA); On-site; USD 48,000 - 64,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Paid time off

Sick leave

Holiday pay

Tuition reimbursement

Job summary

PALS, Inc. is seeking a Program Administrator to oversee front office operations at our Pomona location.

The role requires strong communication, proficiency with Microsoft Office, and the ability to learn electronic records systems such as BambooHR. You will manage payroll and timekeeping, organize staff and participant records, coordinate paperwork for new hires, and provide front desk support while supporting DSP duties as needed.

Qualifications

• Associate’s or Bachelor’s degree preferred.
• Minimum of two years of administrative experience.
• One year of experience in developmental disabilities, mental health, or a related field preferred.
• Proficiency in Microsoft Word and Excel.
• Strong organizational, communication, and time management skills.
• Ability to learn and use electronic records management systems.
• Professional, dependable, detail-oriented, and able to manage multiple tasks.
• Commitment to supporting individuals with intellectual and developmental disabilities and behavioral health challenges.

Responsibilities

• Maintain communication with staff, participants, and outside providers.
• Manage payroll, timekeeping, attendance, and time-off records.
• Organize and maintain staff, participant, and program documentation.
• Track participant attendance and Special Incident Reports (SIRs).
• Process new hire paperwork and maintain personnel files.
• Assist with program funds, inventory, and administrative reporting.
• Answer phones, greet visitors, and provide front office support.
• Assist with Direct Support Professional (DSP) duties when needed.

Skills

Communication

Office administration

Payroll coordination

Time management

Education

Associate’s or Bachelor’s degree preferred

Tools

Microsoft Word

Microsoft Excel

BambooHR

Job description

PALS, Inc. is seeking a Program Administrator to oversee front office operations at our Pomona location.

The role requires strong communication, proficiency with Microsoft Office, and the ability to learn electronic records systems such as BambooHR. You will manage payroll and timekeeping, organize staff and participant records, coordinate paperwork for new hires, and provide front desk support while supporting DSP duties as needed.