Program Administrator - Customer Success & Ops

SANMINA-SCI TECHNOLOGY INDIA PRIVATE LIMITED; San Jose (CA); On-site; USD 50,000 - 55,000; Full time

Benefits offered by this job

health insurance coverage

life and disability insurance

savings plan

Company paid holidays

paid time off (PTO)

eligibility for restricted stock unit

participation in a discretionary bonus

Job summary

Sanmina Corporation is seeking a Program Administrator to handle all administrative aspects of the program, coordinating with the Program Manager and multiple departments to meet delivery goals and maintain positive customer relationships.

You will manage customer backlog, AR issues, price changes, RMAs, ECOs and reporting on schedule, deliveries and credits, ensuring obligations are fulfilled and data is accurate.

Qualifications

• Must be proficient in Microsoft Office; Excel, Word, PowerPoint.
• 2+ years of experience in customer service or program administration.
• Strong verbal and written communication skills.
• Must be able to work independently & quickly while under pressure in a fast paced environment

Responsibilities

• The Program Administrator will assist in managing the business relationship between assigned customer and the manufacturing facility to ensure that customer expectations are met and/or exceeded.
• This person will also help in managing customer backlog to meet required on time delivery, resolving AR issues, driving E&O resolution and reporting key business indicators.
• The Program Administrator will be managing all commercial aspects of the business including product margin, product pricing (Price effectivity, Inventory Re-valuation), RMAs, and ECO's with the customer.
• This person must understand contractual obligations by all parties and ensure that they are fulfilled (e.g. payment, delivery, inv, etc)

Skills

MS Office proficiency

Customer service experience

Program administration

Verbal and written communication

Tools

Microsoft Office

Job description

Sanmina Corporation is seeking a Program Administrator to handle all administrative aspects of the program, coordinating with the Program Manager and multiple departments to meet delivery goals and maintain positive customer relationships.

You will manage customer backlog, AR issues, price changes, RMAs, ECOs and reporting on schedule, deliveries and credits, ensuring obligations are fulfilled and data is accurate.