Program Administrator, Certification Programs

American Society of Clinical Oncology, Inc.; Alexandria (VA); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Open leave policy

Paid family leave

13 paid holidays per calendar year

401(k) with 7.5% employer contribution

Medical/Dental/Vision insurance

Employee assistance program

Fertility and family forming benefits

Healthcare concierge

Flexible spending account

Job summary

American Society of Clinical Oncology (ASCO) in Alexandria, VA, is seeking a Program Administrator, Certification Programs to support our globally recognized Certification Programs. The role combines operations, customer service, data analysis, and outreach to oncology practices worldwide.

You will manage certification processes, assist with program plans and timelines, support outreach activities, and collaborate with senior staff to optimize workflows and ensure high-quality service for

Qualifications

• Bachelor’s degree or equivalent years of experience in operations support, administrative coordination, credentialing, or healthcare support.
• 3–4 years related professional experience in operations support, administrative coordination, credentialing, or healthcare support.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, Outlook) and openness to learning new technology.

Responsibilities

• Administer certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certification.
• Administer all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutions.
• Administer independently the ASCO Certification Outreach Program with customized data analysis, written communications, response tracking and follow-up with domestic and international practices.
• Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key milestones such as eligibility, questionnaire data, payments, and quality measure reporting.
• Plan meetings with practice staff to review certification requirements, timelines, and deliverables.
• Maintain ASCO Certification website documents including FAQs and application documents.
• Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including enhancements, testing, reporting, and data management.

Skills

Customer service

Attention to detail

Time management

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

SharePoint

Outlook

Excel

PowerPoint

ARMATURE software

Job description

Cancer strikes more than 10 million people worldwide each year. The ASCO Association d/b/a Association for Clinical Oncology (the “Association”) is a 501(c)(6) professional membership association representing a diverse network of nearly 45,000 oncology professionals. The Association, along with its affiliates the American Society of Clinical Oncology (the “Society”), Conquer Cancer, the ASCO Foundation, and QOPI Certification Program, LLC, (collectively, “ASCO”) are committed to conquering cancer through research, education, and promotion of the highest quality care.ASCO is a flexible, high-performance membership organization where employees collaborate to support our mission through evidence, care, and impact. Together with Conquer Cancer, the ASCO Foundation, we foster a culture that prioritizes customer-centricity, emphasizes teamwork, and commits to quality. Our culture, ASCO Works – Our Way of Working, has long enabled workplace flexibility and embraced technology to help us achieve balance. .Total Rewards:At ASCO, we offer a competitive and comprehensive total rewards package. Our compensation philosophy and structure ensure that pay remains market-based, tied to performance, and aligned with our core values. The hiring salary range displayed accounts for a broad spectrum of factors, and the final offer will depend on an evaluation of the selected candidate's experience, training, and specialized skill sets.In addition to base pay, this position is eligible for our robust total rewards package, which includes health, vision, and dental insurance, a 401(k) with generous contribution, health and wellness benefits, family forming benefits, education support program, generous leave, and much more!Who we are looking for:ASCO is in search of a Program Administrator, Certification Programs to join our Care Delivery team. The Program Administrator, Certification Programs will help administrator ASCO’s globally recognized Certification Programs, supporting oncology practices across the world. The successful hire will serve as a trusted resource for customers, manage program operations, analyze data, coordinate outreach efforts, and drive process improvements that enhance the customer experience.If you enjoy balancing operations, customer service, project coordination, and data analysis -all while making an impact on the quality of cancer care, we want hear from you!This position is hybrid with a primary location at our headquarters in Alexandria, VA. The hire must reside within 75 miles of our headquarters.ResponsibilitiesAdminister the certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certificationAdminister all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutionsAdminister independently the ASCO Certification Outreach Program which includes customized data analysis, personalized written communications, response tracking and analysis, and follow up with domestic and international practices.Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key application milestones such as program eligibility, questionnaire data, payments, pre-survey policy submission, and quality measure reporting activities.Plan meetings with practice staff to review certification requirements, timelines, and deliverables.Maintain ASCO Certification website documents including FAQs, Certification Process Documents, and application documents.Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including site enhancements, testing, customized reporting, and data management. Support customers in ARMATURE by developing and maintaining user guides and hosting webinars and meetings.Administer regular web-based training sessions for applicants and update presentation materials and slides with current and relevant content based on known customer needs.Manage internal collaborations and external vendors for ASCO Certification promotion and outreach efforts including certification marketing kits, and others as needed.Perform complex certification data analysis across various key documents for promotional efforts such as the payer physician national provider identifier project, certification contacts lists, review of user and organizational accounts, and other projects as needed.Evaluate the performance of ASCO Certification outreach and promotional efforts with tracking, trending and analysis with regular updates to senior staff and volunteers when indicated.Collaborate with senior leadership on budget maintenance and external presentations, and Finance to reconcile revenue transfersManage certification financials for timely invoices, payment tracking, revenue recognition, vendor payments and forms, and monthly financial data analysis and reporting. Identify and problem solve issues that arise.Implement and manage process improvement activities related to certification process, customer support, and operations.Required Education and ExperienceBachelor’s degree in related field or equivalent years of experience3 – 4 years related professional experience in operations support, administrative coordination, credentialing, or healthcare supportProficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, and Outlook) and an openness to embracing and learning new technologyPrior experience providing excellent customer service and the ability to show a high level of attention to detailPreferred Education and ExperienceCertified Professional in Healthcare Quality (CPHQ) or Program Management Professional (PMP)Experience in credentialing, or provider data managementCompetenciesExcellent communication skills, including written, with ability to clearly convey and receive informationExcellent time management skills with a proven ability to meet deadlines, prioritize, and multi-taskCustomer oriented with ability to anticipate customer needsStrong problem-solving skills with ability to conduct root cause analysis, and proactive and solution-based thinkingAbility to improve workflow for programs and/or systemsAbility to initiate and execute work independently or with minimal directionExcellent organizational skills and attention to detailADA/Physical RequirementsExtended periods seated or standing at a computerHigh usage of office technology equipmentTravel1-5 days/yrCompensationThis is a non-exempt position based upon 37.5 hours per week. The hourly rate range for this position is $35.74 - $43.33.The range displayed reflects the minimum and maximum annualized salary ASCO expects to provide for a new hire for the position across the U.S. We thoughtfully determine and design offers based on the selected candidate’s relevant experience and qualifications.Generous Benefits Package:Hybrid Work EnvironmentOpen Leave PolicyPaid Family Leave13 Paid Holidays per Calendar YearStaff Appreciation Days401(k): 7.5% Employer ContributionMedical/Dental/VisionEmployee Assistance ProgramFertility and Family FormingHealthcare ConciergeFlexible Spending Account(s)Healthcare Savings AccountDisability and Life InsuranceApplications are accepted and reviewed on a rolling basis. The job posting will remain active throughout the candidate application evaluation process.The American Society of Clinical Oncology (ASCO) is an Equal Employment Opportunity (EEO) employer. It is the policy of the Company to provide equal employment opportunities to all qualified applicants without regard to race, color, national origin, sex, and religion.