Certification Programs Specialist

American Society of Clinical Oncology, Inc.; United States; Hybrid; USD 70,000 - 84,000; Full time

Benefits offered by this job

Hybrid Work Environment

Open Leave Policy

Paid Family Leave

Medical/Dental/Vision

Job summary

American Society of Clinical Oncology, Inc. (ASCO) is seeking a Program Administrator for Certification Programs to support our worldwide oncology practices. The role balances operations, customer service, project coordination, and data analysis to improve the certification process and the customer experience.

The position is hybrid with a primary location at our Alexandria, VA headquarters, and the hire must reside within 75 miles of the location. 3–4 years of related experience preferred.

Qualifications

• Bachelor’s degree or equivalent experience in a related field.
• 3–4 years of experience in operations support, administrative coordination, credentialing, or healthcare support.
• Proficiency with Microsoft Office (Word, Excel, PowerPoint, SharePoint, Outlook) and willingness to learn new technology.
• Certified Professional in Healthcare Quality (CPHQ) or Project Management Professional (PMP).
• Experience in credentialing or provider data management.
• Excellent written and verbal communication with strong time management and multitasking skills.
• Customer service oriented with attention to detail.
• Strong problem-solving, root cause analysis, and proactive thinking.

Responsibilities

• Administer certification applicant processes including verification of documentation and payments.
• Manage inquiries via phone and email, monitor plans, timelines, budgets, and assist senior staff with best practices.
• Independently administer the ASCO Certification Outreach Program with data analysis, communications, and follow-up with practices.
• Support customers pursuing ASCO Certification, including milestones like eligibility, data, payments, and reporting.
• Plan meetings to review requirements, timelines, and deliverables.
• Maintain Certification documents, FAQs, and process documents.
• Update and support the Care Delivery Portal and ARMATURE dashboards, including reporting and data management.
• Develop user guides and host webinars for ARMATURE users and customers.
• Lead regular web-based training sessions and refresh content as needed.
• Collaborate with internal teams and external vendors on certification promotion and outreach.
• Perform complex data analysis for outreach and promotions, track metrics, and report to senior staff.
• Work with leadership on budgets, revenue reconciliation, and financial reporting.
• Identify issues and implement process improvements to certification and customer support.

Skills

MS Office

CPHQ

PMP

Credentialing

Customer service

Communication

Time management

Problem solving

Organizational skills

Education

Bachelor’s degree in related field

Tools

Microsoft SharePoint

Microsoft Outlook

Microsoft Excel

Job description

American Society of Clinical Oncology, Inc. (ASCO) is seeking a Program Administrator for Certification Programs to support our worldwide oncology practices. The role balances operations, customer service, project coordination, and data analysis to improve the certification process and the customer experience.

The position is hybrid with a primary location at our Alexandria, VA headquarters, and the hire must reside within 75 miles of the location. 3–4 years of related experience preferred.