Certification Programs Coordinator

American Society of Clinical Oncology, Inc.; Alexandria (VA); Hybrid; USD 74,000 - 90,000; Full time

Benefits offered by this job

Hybrid work environment

Open leave policy

Paid family leave

13 paid holidays per calendar year

401(k) with 7.5% employer contribution

Medical/Dental/Vision insurance

Employee assistance program

Fertility and family forming benefits

Healthcare concierge

Flexible spending account

Job summary

American Society of Clinical Oncology (ASCO) in Alexandria, VA, is seeking a Program Administrator, Certification Programs to support our globally recognized Certification Programs. The role combines operations, customer service, data analysis, and outreach to oncology practices worldwide.

You will manage certification processes, assist with program plans and timelines, support outreach activities, and collaborate with senior staff to optimize workflows and ensure high-quality service for

Qualifications

• Bachelor’s degree or equivalent years of experience in operations support, administrative coordination, credentialing, or healthcare support.
• 3–4 years related professional experience in operations support, administrative coordination, credentialing, or healthcare support.
• Proficiency with Microsoft Office programs (Word, Excel, PowerPoint, SharePoint, Outlook) and openness to learning new technology.

Responsibilities

• Administer certification applicant processes including verification of documentation, status of practice, processing of payments, distribution of Certification Awards, and maintenance of certification.
• Administer all certification-related telephone and e-mail inquiries, monitor program plans, timelines, calendar, and budgets, and assist senior staff in identifying best practices, issues, and solutions.
• Administer independently the ASCO Certification Outreach Program with customized data analysis, written communications, response tracking and follow-up with domestic and international practices.
• Provide primary support for customers pursuing ASCO Certification including timeline management and follow-up for key milestones such as eligibility, questionnaire data, payments, and quality measure reporting.
• Plan meetings with practice staff to review certification requirements, timelines, and deliverables.
• Maintain ASCO Certification website documents including FAQs and application documents.
• Administer updates to the ASCO Care Delivery Portal (via ARMATURE software) including enhancements, testing, reporting, and data management.

Skills

Customer service

Attention to detail

Time management

Communication

Problem solving

Education

Bachelor’s degree or equivalent experience

Tools

Microsoft Office

SharePoint

Outlook

Excel

PowerPoint

ARMATURE software

Job description

American Society of Clinical Oncology (ASCO) in Alexandria, VA, is seeking a Program Administrator, Certification Programs to support our globally recognized Certification Programs. The role combines operations, customer service, data analysis, and outreach to oncology practices worldwide.

You will manage certification processes, assist with program plans and timelines, support outreach activities, and collaborate with senior staff to optimize workflows and ensure high-quality service for