Program Administrative Specialist

Coppin-State-University; Baltimore (MD); On-site; USD 68,000 - 83,000; Full time

Job summary

Coppin State University is seeking a Program Administrative Specialist in the Graduate Studies department. The role focuses on reviewing applications and transcripts for compliance, enforcing admission regulations, and supporting daily office operations in the director's absence.

Strong communication and customer service skills are essential. The candidate must handle inquiries, coordinate with departments, and help ensure timely admissions decisions within university policies.

Qualifications

• Bachelor's degree required.
• Experience in admissions or enrollment a plus.
• Excellent verbal and written communication skills.

Responsibilities

• Review and evaluate applications and transcripts for compliance with academic standards.
• Assist in monitoring graduate admission regulations and deadlines.
• Manage day-to-day operations of Graduate Admissions Office in the absence of the Director.
• Respond to inquiries from graduate applicants regarding admission policies and deadlines.

Skills

Verbal communication

Written communication

Customer service

Problem solving

Teamwork

Education

Bachelor's degree

Tools

Microsoft Office

Databases

Job description

Job Posting:JR102250 Program Administrative Specialist (Open)Department:Graduate Studies , PMPosition Type:RegularOpen Date:10-28-2026Close Date:11-18-2026$75,000 annuallyJob Description:Candidate will be able to review and evaluate applications and transcripts for compliance with academic standards and assist in monitoring and enforcing graduate admission regulations and deadlines established by the Graduate School. Candidate will be able to recommend admissibility within the graduate admissions criteria and will be responsible for day-to-day operations of the Graduate Admissions Office in the absence of the Director. All applicants must have excellent verbal and written communication skills, and the ability to listen effectively. They must possess excellent customer service skills and thrive in a team-oriented setting. Applicants must be able to effectively problem solve and make decisions based on policy. They must be able to assimilate information from diverse resources in order to make informed decisions. The applicant must be able to effectively manage work responsibilities, establish priorities, and accurately record, proof, and compare data. They must be able to utilize general office equipment, computers, and computer software including word processing, spreadsheets, and databases (such as Microsoft Office). They must be able to manage data, communication, storage & retrieval, and also be able to read, interpret, and apply policies and practices in the work setting.Other responsibilities will include Responding to inquiries from graduate applicants regarding admission to the Graduate School; composes letters, FAX, Telex and e-mail communications; sends pre-applications and applications; may certify financial solvency and first-year support; provides conditional and final letters of admission.Responsibilities:Reviews and evaluates applications and transcripts for compliance with academic standards and assists in monitoring and enforcing graduate admission regulations and deadlines established by the Graduate School and recommends admissibility within those criteria and is responsible for day-to-day operations of Graduate Admissions Office in the absence of the Director.Processes, edits and distributes acceptance and denial letters; keeps informed regarding changes in policies, procedures and criteria governing graduate school admission.Responds to written, telephone and personal inquiries for information regarding graduate admission policies, regulations, procedures and deadlines.Provides information to and assists departmental admissions committees regarding policies, regulations, procedures and criteria governing graduate school admission and notifies academic departments of action taken.Revises and edits graduate application form in cooperation with departmental admissions committees and graduate school, approves copy and makes arrangements for printing.Note: The intent of this list of primary duties is to provide a representative summary of the major duties and responsibilities of this job. Incumbents perform other related duties assigned. Specific duties and responsibilities may vary based upon departmental needs.Minimum Qualifications:EDUCATIONBachelor's degree.EXPERIENCEExperience in admissions, enrollment a plus.KNOWLEDGE, SKILLS, AND ABILITIESAbility to multitask and work in a dynamic environment.Good organization skills and the ability to work across programs and departments essential.Conditions of Employment:No or very limited physical effort required.No or very limited exposure to physical risk.Work is normally performed in a typical interior/office work environment.Additional Job Information:BENEFITS SUMMARYCoppin State University offers a competitive benefits package to include health insurance options (medical, dental, vision), life and disability insurance, retirement plan contributions, as well as paid leave and federal holidays for all regular employees. Please see the link below to view the benefits that Coppin State University has to offer.https://www.coppin.edu/benefitsE-VERIFY STATEMENTThis agency participates in the E-Verify system for verification of citizenship and employment authorization.Coppin State University is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, creed, color, ethnicity, national origin, ancestry, religion, gender, sexual orientation, gender identity, genetic information, marital status, pregnancy, age, disability status or veteran status. View the EEOC Know Your Rights poster for more information regarding your rights under the law.If you experience difficulties utilizing the online application system or you require reasonable accommodations during any part of the pre-employment process, please contact Human Resources at [e-mail]. Please note that only inquiries regarding a request for reasonable accommodation or system issues will be responded to when contacting this e-mail account. Reasonable accommodation will be considered on a case-by-case basis.About UsCoppin State University is a fully accredited institution and a member of the University System of Maryland. Founded in 1900, Coppin, a Historically Black Institution in a dynamic urban setting, serves a multi-generational student population and provides education opportunities while promoting lifelong learning. The university fosters leadership, social responsibility, civic and community engagement, cultural diversity and inclusion, and economic development. Coppin offers 36 Bachelor's, 13 Master's degree programs and 1 Doctoral degree program.