Program Admin & Customer Order Specialist

Express Employment Professionals - Cincinnati East; White City (OR); On-site; USD 25,000 - 30,000; Full time

Job summary

Express Employment Professionals - Cincinnati East is seeking an Admin Assistant to work with the Program Management team and related departments to meet program delivery goals. You will ensure customer orders and quotations are processed, maintain records of returns, scheduling, pricing, and report status of equipment and deliveries.

Wage is $20 an hour. You will collaborate with the Program Manager to adjust backlogs, prepare reports, and assist in managing commercial aspects such as margins,

Qualifications

• Minimum of 3 years in Customer Service, Program Administration, or a similar role.
• Strong verbal and written communication skills.
• Ability to work independently and efficiently under pressure in a fast-paced environment.
• Ability to work with basic mathematical concepts such as fractions, percentages, ratios, and proportions and apply them in practical situations.
• Proficiency in Microsoft Office applications: Excel, Word, PowerPoint.

Responsibilities

• Collaborate with Program Manager to adjust backlogs, ensuring accurate ship dates, commit dates and improve on-time delivery.
• Prepare reports for key business indicators.
• Assist Program Manager to manage all commercial aspects of the business including product margin, product pricing (price effectiveness, inventory revaluation), RMAs, and ECO's
• Assist in processing customer part orders in accordance with established procedures. Accurately enter orders into computer system per system requirements and established procedures. Issue order confirmations to customers as necessary.
• Maintain customer files as needed for record keeping and for regular interaction with customers regarding account activity.
• Collect information from customers regarding product or service complaints. Process information in accordance with company compliant procedures and ensure that the information is promptly delivered to the Quality Manager and Sales.
• Receive and respond to customer invoicing questions and work with accounting to resolve.
• Helps coordinate process flow of quotes and new products through Engineering, Purchasing, and Production.

Skills

Customer service

Program administration

Communication skills

Independent worker

Microsoft Office

Tools

Microsoft Office

Job description

Express Employment Professionals - Cincinnati East is seeking an Admin Assistant to work with the Program Management team and related departments to meet program delivery goals. You will ensure customer orders and quotations are processed, maintain records of returns, scheduling, pricing, and report status of equipment and deliveries.

Wage is $20 an hour. You will collaborate with the Program Manager to adjust backlogs, prepare reports, and assist in managing commercial aspects such as margins,