Program Account Coordinator

Ductz Intl.; Birmingham (MI); On-site; USD 40,000 - 65,000; Full time

Job summary

BELFOR Holdings is seeking a Program Account Coordinator to act as a liaison among internal teams, account managers, external agencies, clients and end customers. You will use database reports and system tools to manage and track account activities and ensure accurate information flow.

The role includes generating monthly reports, supporting field offices, coordinating communications, and participating in trainings. Limited in-state travel may be required.

Qualifications

• High School Diploma or equivalent.
• 2-3 years of computer program/application experience.
• Strong written and oral communication skills.
• Excellent organizational skills with ability to manage multiple tasks in a fast-paced environment.
• Self-motivated and able to work independently to complete tasks and address client requests.

Responsibilities

• Become proficient on applications associated with the account and provide support to BELFOR field personnel.
• Detail the fee structure for each account, including timing of payments and whether fees are deducted from receive payments or invoiced separately.
• Generate monthly reports using our Job Management system.
• Provide assistance for BELFOR field offices on maintaining their electronic job files.
• Provide coaching to BELFOR field offices virtually or via phone sessions.
• Coordinate communication across internal teams, account managers, external agencies, clients and end customers.
• Attend BELFOR sponsored training and safety courses as required.
• Other projects and duties as assigned.
• Limited in-state travel for account conferences, field meetings, client meetings and trainings.

Skills

Microsoft Office

Google Suite

Written & verbal communication

Organizational skills

Customer service

Independent work

Education

High School Diploma

Job description

BELFOR and BELFOR Franchise Group (BFG) offer competitive pay and a wide range of benefit options including, but not limited to, 401(k) with match, medical, dental, vision, disability, life insurance, an Employee Assistance Program, paid holidays, and paid time off.

Position Overview

The Program Account Coordinator acts as a liaison, facilitating communication and coordination between internal team members, account managers, external agencies, clients, third-party administrators and end customers. This role requires the effective use of database reports and other system technologies to manage and track account activities, ensure accurate information flow and support the seamless execution of daily responsibilities. Other responsibilities include ensuring that all parties are aligned and informed, contributing to the overall efficiency and success of the operation.

Key Responsibilities

• Become proficient on applications associated with the assigned account and be able to provide support to BELFOR field personnel on these applications.
• Provide assistance for field offices on completing electronic communication via the client and BELFOR specific applications
• Detail the fee structure for each account, including the timing of payments and whether fees are deducted from receive payments or invoiced separately to each field office.
• Provide assistance for the BELFOR field offices on maintaining their electronic job files
• Provide coaching to the BELFOR field offices virtually or via phone sessions
• Contribute to departmental objectives and provide support to teammates
• Generate monthly reports using our Job Management system
• Attend BELFOR sponsored training and safety courses as required
• Other projects and duties as assigned
• Limited in-state travel: Account conferences, field meetings, client meetings and account trainings as needed

Experience and Qualifications

• Demonstrated ability to effectively follow up, organize job timelines and coordinate with both internal and external contacts as needed
• High School Diploma or equivalent
• Strong computer skills including Microsoft Office and Google Suite
• 2-3 years of computer program/application experience
• Skilled in working and communicating effectively across various levels of the organization
• Strong written and oral communication skills with the ability to present ideas and suggestions clearly and persuasively
• Excellent organizational skills, with a track record of managing multiple tasks effectively in a fast paced environment through effective prioritization
• Self-motivated and capable of working independently to complete tasks and address client requests, as well as collaborating with others to leverage resources and achieve high quality solutions
• Detail-oriented with a strong commitment to safeguarding information and property
• Ability to work under tight deadlines to meet specific timeframes
• Comprehensive understanding of customer service, principles and practices

Physical Requirements

• Occasional lifting from 5-40 lbs, unassisted (from 0-15% of the time)
• Sitting for extended periods of time
• Manual dexterity needed for keyboarding and other repetitive tasks
• The ability to bend, crouch, or stand as necessary.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Disclaimer

The statements herein are intended to describe the general nature and level of work being performed by employees, and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified.

BELFOR Holdings is an Equal Opportunity Employer

This Company is an Equal Opportunity Employer, and does not discriminate on the basis of race, gender, ethnicity, religion, national origin, age, disability, veteran status, or on any other basis prohibited by law. Information on race, gender and national origin will only be used for statistical and recordkeeping purposes, and will not be used in making any employment decisions.All information provided will be kept separate from your expression of interest, and will not be available to managers making hiring decisions. Providing this information is strictly voluntary, and you will not be subjected to any adverse action or treatment if you choose not to provide this information. If you do not choose to answer these questions, we ask that you select "Decline to Identify" for each question. Thank you for your voluntary cooperation.