Profit-Sharing Programs Manager

CNA National; Scottsdale (AZ); On-site; USD 72,000 - 141,000; Full time

Job summary

CNA, based in Scottsdale, AZ, seeks a Profit-Sharing Programs Manager to lead dealer profit-sharing and reinsurance program operations. You’ll oversee governance, accuracy, and regulatory alignment while coordinating with internal teams, TPAs, and partners.

The role emphasizes end-to-end program management, KPI monitoring, and continuous improvement, with a focus on scalable processes and team development.

Qualifications

• Bachelor's degree in business administration, accounting, finance, marketing, or related field; equivalent work experience considered.
• Minimum of 8 years of relevant experience, including 3 years in management.
• Insurance accounting or financial analysis experience preferred.
• Knowledge of reinsurance and profit-sharing structures (CFC, NCFC, Retro) preferred.
• Experience leading cross-functional teams across operations, analytics, and client services.
• Strong understanding of cash flow, trust structures, and compliance requirements.
• Ability to manage complex relationships with internal and external stakeholders.
• Proven people management and talent development skills.
• Proficiency with Tableau and Excel.

Responsibilities

• Lead end-to-end dealer program operations, onboarding, cash flow processing, and related changes.
• Create and maintain SOPs, SLAs, and quality standards for accuracy and timeliness.
• Support field teams by managing request intake, tracking, and escalation of issues.
• Partner with analytics to monitor KPIs, improve dashboards, and drive improvements.
• Manage relationships with TPAs, trust banks, accounting partners, and internal teams.
• Improve processes, workflows, documentation, controls, and automation.
• Hire, coach, develop, and retain a high-performing team.

Skills

Cross-functional leadership

Leadership

Tableau

Excel

Stakeholder management

Education

Bachelor's degree

Job description

You have a clear vision of where your career can go. And we have the leadership to help you get there. At CNA, we strive to create a culture in which people know they matter and are part of something important, ensuring the abilities of all employees are used to their fullest potential.

The Profit-Sharing Programs Manager

oversees the execution, governance, and continuous improvement of dealer profit-sharing and reinsurance program operations. This role ensures programs are administered accurately, efficiently, and in compliance with regulatory and contractual requirements while leading cross-functional coordination across program administration, field support, compliance analytics, and external partners.

In this role, you will ensure programs are administered accurately, efficiently, and in alignment with regulatory and contractual requirements. You will serve as a key point of accountability for operational performance, stakeholder coordination, and service delivery across internal teams, TPAs, agents, and dealer partners.

What You’ll Do

• Lead end-to-end dealer program operations, including onboarding, legal setup, cash flow processing, collateral oversight, runoff activities, commutations, buyouts, and other structural changes.
• Create and maintain SOPs, SLAs, and quality standards to ensure program activities are accurate, timely, controlled, and consistent.
• Support field teams and stakeholders by managing request intake, tracking, communication, service model effectiveness, and escalation of complex or high-visibility issues.
• Partner with analytics to monitor KPIs, strengthen compliance reporting, improve dashboards and tools, and turn insights into operational improvements.
• Manage relationships with TPAs, trust banks, accounting partners, investment advisors, and internal teams to align expectations, data accuracy, and timelines.
• Improve processes, workflows, documentation, controls, automation, and program enhancements to increase efficiency, scalability, and consistency.
• Hire, coach, develop, and retain a high-performing team while promoting accountability, engagement, inclusion, talent development, and succession planning.

What We’re Looking For

• Bachelor’s degree in business administration, accounting, finance, marketing, or a related field; equivalent work experience will also be considered
• Minimum of 8 years of relevant experience, including 3 years of management experience
• Insurance accounting or financial analysis experience preferred
• Knowledge of reinsurance and profit-sharing structures, including CFC, NCFC, Retro, and related programs preferred
• Experience leading cross-functional teams across operations, analytics, and client services
• Strong understanding of cash flow, trust structures, and compliance requirements
• Ability to manage complex relationships with internal and external stakeholders
• Proven people management, coaching, and talent development skills
• Proficiency with Tableau, Excel, and o

Why Join CNA

At CNA, your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.

Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate - especially in areas like electric vehicle coverage and digital claims technology.

Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.

Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”

As part of CNA Financial, you’ll benefit from the strength of a leading insurer with over $60 billion in assets - combined with the growth and energy of a forward-moving organization.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees - and their family members - achieve their physical, financial, emotional and social wellbeing goals.

CNA utilizes AI-enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]