Profit-Sharing Programs Manager

EMPACT - Suicide Prevention Center; Scottsdale (AZ); On-site; USD 90,000 - 150,000; Full time

Job summary

CNAN, based in Scottsdale, Arizona, leads high-impact dealer program operations for service contracts and related protection products. The role oversees onboarding, legal setup, cash flow processing, collateral oversight, and strategy changes to support scalable growth and compliance.

You will partner with analytics and stakeholders to improve KPIs, dashboards, and data-driven improvements, while managing relationships with TPAs, banks, and internal teams.

Qualifications

• Accounting or financial management leadership experience in insurance or vehicle service contracts.
• Knowledge of reinsurance and profit-sharing structures (CFC, NCFC, Retro).
• Bachelor’s degree in business, accounting, finance, marketing, or related field; equivalent work experience.
• Minimum of 8 years of relevant experience, including 3 years of management.
• Experience leading cross-functional teams across operations, analytics, and client services.
• Strong understanding of cash flow, trust structures, and compliance requirements.
• Proven people management and talent development skills.
• Proficiency with Tableau and Excel.

Responsibilities

• Lead end-to-end dealer program operations, including onboarding, legal setup, cash flow processing, collateral oversight, runoff activities, commutations, buyouts, and other structural changes.
• Create and maintain SOPs, SLAs, and quality standards to ensure program activities are accurate, timely, controlled, and consistent.
• Support field teams and stakeholders by managing request intake, tracking, communication, service model effectiveness, and escalation of complex or high-visibility issues.
• Partner with analytics to monitor KPIs, strengthen compliance reporting, improve dashboards and tools, and turn insights into operational improvements.
• Manage relationships with TPAs, trust banks, accounting partners, investment advisors, and internal teams to align expectations, data accuracy, and timelines.
• Improve processes, workflows, documentation, controls, automation, and program enhancements to increase efficiency, scalability, and consistency.
• Hire, coach, develop, and retain a high-performing team while promoting accountability, engagement, inclusion, talent development, and succession planning.

Skills

Accounting leadership

Management experience

People management

Cross-functional leadership

Stakeholder management

Process improvement

Coaching and development

Education

Bachelor's degree in business/finance

Tools

Tableau

Excel

Job description

What You’ll Do

• Lead end-to-end dealer program operations, including onboarding, legal setup, cash flow processing, collateral oversight, runoff activities, commutations, buyouts, and other structural changes.
• Create and maintain SOPs, SLAs, and quality standards to ensure program activities are accurate, timely, controlled, and consistent.
• Support field teams and stakeholders by managing request intake, tracking, communication, service model effectiveness, and escalation of complex or high-visibility issues.
• Partner with analytics to monitor KPIs, strengthen compliance reporting, improve dashboards and tools, and turn insights into operational improvements.
• Manage relationships with TPAs, trust banks, accounting partners, investment advisors, and internal teams to align expectations, data accuracy, and timelines.
• Improve processes, workflows, documentation, controls, automation, and program enhancements to increase efficiency, scalability, and consistency.
• Hire, coach, develop, and retain a high-performing team while promoting accountability, engagement, inclusion, talent development, and succession planning.

Why Join CNAN

At CNAN, your work makes a difference. Since 1982, we’ve been a trusted provider of service contracts and protection products for franchised auto dealerships nationwide, known for integrity, innovation, and doing the right thing.

Based in Scottsdale, Arizona, we deliver valued products and exceptional customer service while continuing to innovate—especially in areas like electric vehicle coverage and digital claims technology.

Our people set us apart. We offer a collaborative, fast-paced environment where you can grow your skills, take on new challenges, and make a real impact.

Our success is recognized across the industry, with honors including MOTOR Top 20 Awards, a Gold American Business Award, and 22 #1 rankings in the Dealers’ Choice Awards. We’re also proud to be among the few companies recognized by J.D. Power for “Highest Overall Dealer Satisfaction.”

CNAN is a wholly‑owned subsidiary of CNA. Being part of CNA, you’ll benefit from the strength of a leading insurer with over $60 billion in assets—combined with the growth and energy of a forward‑moving organization.

In certain jurisdictions, CNA is legally required to include a reasonable estimate of the compensation for this role. In District of Columbia, California, Colorado, Connecticut, Illinois, Maryland, Massachusetts, New York and Washington, the national base pay range for this job level is $72,000 to $141,000 annually. Salary determinations are based on various factors, including but not limited to, relevant work experience, skills, certifications and location. CNA offers a comprehensive and competitive benefits package to help our employees – and their family members – achieve their physical, financial, emotional and social wellbeing goals.

CNA utilizes AI‑enabled technology during the recruiting process. For more information, please visit our careers page.

CNA is committed to providing reasonable accommodations to qualified individuals with disabilities in the recruitment process. To request an accommodation, please contact [e-mail]

What We’re Looking For

• Accounting or financial management leadership experience, preferably within the insurance or vehicle service contract industry
• Knowledge of reinsurance and profit‑sharing structures, including CFC, NCFC, Retro, and related programs preferred
• Bachelor’s degree in business administration, accounting, finance, marketing, or a related field; equivalent work experience will also be considered
• Minimum of 8 years of relevant experience, including 3 years of management experience
• Experience leading cross‑functional teams across operations, analytics, and client services
• Strong understanding of cash flow, trust structures, and compliance requirements
• Ability to manage complex relationships with internal and external stakeholders
• Proven people management, coaching, and talent development skills
• Proficiency with Tableau and Excel