Tow Truck Driver

Ritchie Bros.; Town of Cicero (NY); On-site; USD 42,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

401k match

15 days PTO

Job summary

RB Global, a part of Ritchie Bros., is seeking a tow truck driver to join our Yard Operations. You will provide best-in-class towing for light-duty vehicles, manage inbound/outbound pickups, and collaborate with the Dispatch Team to meet due dates.

This full-time role requires 12–14 hour shifts, including weekends and holidays, with outdoor year-round work. You will perform pre/post-trip inspections, document events in the IAA Tow App, and deliver excellent customer service.

Qualifications

• Minimum 1 year towing/transport experience.
• Valid Class D driver’s license with a clean driving record.
• Willingness to work 12–14 hour shifts including weekends and holidays.
• Excellent written and oral communication skills.
• Outdoor year-round work environment.

Responsibilities

• Safely operate tow trucks and tow light duty vehicles without damage.
• Perform pre- and post-trip inspections to ensure vehicles are not damaged.
• Tow customer vehicles and meet due dates.
• Provide status updates to customers and dispatchers.
• Record pickup/delivery events and images in the IAA Tow App.
• Verify title information and communicate discrepancies with Dispatch Team.
• Ensure all assigned tow jobs are completed on or before the due date.
• Other duties as assigned per business needs.

Skills

Towing experience

Customer service

Safe driving

Route planning

Communication skills

Attention to detail

Mechanical knowledge

Team collaboration

Tools

Tow App knowledge

Job description

About Us

IAA Holdings, LLC (IAA)

IAA Holdings, LLC (IAA), a Ritchie Bros. Auctioneers company (NYSE: RBA) and (TSX: RBA), is a trusted global marketplace for insights, services, and transaction solutions for commercial assets and vehicles. Leveraging leading-edge technology and focusing on innovation, IAA's unique platform facilitates the marketing and sale of total-loss, damaged and low-value vehicles. IAA serves a global buyer base – located throughout over 170 countries – and a full spectrum of sellers, including insurers, dealerships, fleet lease and rental car companies, and charitable organizations. Buyers have access to multiple digital bidding and buying channels, innovative vehicle merchandising, and efficient evaluation services, enhancing the overall purchasing experience. IAA offers sellers a comprehensive suite of services aimed at maximizing vehicle value, reducing administrative costs, shortening selling cycle time and delivering the highest economic returns.

RB Global full-time employees are offered medical, dental, vision, and basic life insurances. Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed. Employees will also receive 15 days of PTO each year.

• medical, dental, vision, and basic life insurances
• Employees are able to enroll in our company's 401k plan and RB Global will match 100% for the first 4% contributed
• Employees will also receive 15 days of PTO each year

About The Team

About the team - Yard Operations

We conduct hundreds of live auctions each year around the world. It takes a hardworking team of energetic people in a wide variety of full-time and part-time roles to conduct a successful multi-million dollar auction - from equipment inspectors, yard managers and operators to administrative staff and customer service representatives.

Job Description

Tow truck drivers will be responsible for providing best-in-class towing service for RB Global. Drivers are responsible for the inbound and outbound towing of light duty vehicles - including motorcycles, travel trailers, and various other vehicles that can be fixed to a standard ball hitch - for a diversified customer base. The pickup and delivery of vehicles according to Due Dates for all work assigned through the RB Global Dispatch Team is essential. Drivers will provide status updates to customers and dispatchers, and will perform all communication, paperwork, condition reporting, and imaging required, including title verification, as necessary.

Responsibilities

• Safely operate company tow trucks and tow light duty vehicles without causing damage to vehicles in tow
• Perform pre and post trip inspections to ensure towed vehciles are not damaged
• Safely tow customer vehicles
• Perform pre and post trip inspections to ensure tow trucks are in good working order and comply with all safety requirements
• Collaberate with the IAA Dispatch Team and be a positive influence
• Provide excellent customer service
• Record all pickup and delivery events, and capture all necessary information, including images, on the IAA Tow App
• Verify title information when title pickup is required with the assigned vehicle, and communicate any discrepencies with the IAA Dispatch Team
• Ensure all assigned tow jobs are completed on, or before, the due date
• Other duties as assigned per business needs

Qualifications

• Minimum 1-year towing / transport experience
• Must be attentive and drive with carei
• Must possess route planning and efficiency skills
• Ability to deal with hazards and obstructions when presented
• Customer service skills
• General mechanical knowledge of trucks and automobiles
• Detail oriented
• Excellent written and oral communication skills
• Possess a valid Class D Drivers License with a clean driving record
• Willingness to work 12-14hr shifts including weekend and holidays
• Dispatch experience
• outdoors year-round