Professional Services Intern- Summer 2027

Cognitioworld; Alpharetta (GA); In loco; USD 28.000 - 34.000; Tempo pieno

Descrizione del lavoro

Cognitioworld is offering a paid internship in the United States (Alpharetta, GA area) designed to build foundational knowledge in data protection, cloud, and IT infrastructure concepts. You will shadow senior staff, prepare summaries, and track health metrics while gaining hands-on experience through weekly mentorship sessions.

Interns will participate in training sessions, develop documentation, and have potential career progression toward full-time roles after graduation.

Competenze

• Pursuing degree in Business, IT, Communications or related fields.
• Strong written and verbal communication skills.
• Ability to learn new tools quickly.

Mansioni

• Shadow Technical Account Managers (TAMs) during customer check-ins and business reviews to learn technical relationship management.
• Shadow Enterprise Architects to learn preparation and delivery of customer engagements.
• Prepare account summaries, meeting notes, and status reports for customer-facing meetings.
• Track customer health metrics, open issues, and follow-up action items.
• Organize documentation, knowledge base articles, and internal resources.
• Participate in internal training sessions to build foundational product and industry knowledge.
• Identify trends across accounts useful for the Professional Services team.
• Collaborate with Support, Sales, and Engineering teams on cross-functional projects.

Conoscenze

Communication skills

Formazione

Pursuing degree in Business/IT/Communications or related fields

Descrizione del lavoro

Your Role

Here’s what you will be doing:

• Shadow Technical Account Managers (TAMs) during customer check-ins and business reviews to learn technical relationship management
• Shadow Enterprise Architects to learn preparation and delivery of customer engagements
• Prepare account summaries, meeting notes, and status reports for customer-facing meetings
• Track customer health metrics, open issues, and follow-up action items
• Organize documentation, knowledge base articles, and internal resources
• Participate in internal training sessions to build foundational product and industry knowledge
• Identify trends across accounts useful for the Professional Services team
• Collaborate with Support, Sales, and Engineering teams on cross-functional projects

About You

The company is looking for:

• Students currently pursuing a degree in Business, IT, Communications, or related fields (or equivalent experience)
• Strong written and verbal communication skills
• Genuine interest in technology and customer relationships
• Ability to learn new tools and software quickly
• Detail-oriented with good organizational and time-management skills
• Collaborative and curious mindset, willing to ask questions and learn on the fly
• No prior experience with Veeam products required

Compensation & Benefits

• Paid internship with hourly pay range of $20 - $25 USD
• Paid company holidays during the internship
• Tech stipend to help set up workspace
• 8 hours of paid volunteer time through the Veeam Cares ProgramPersonal and professional development through the internship program

Training & Development

Interns receive mentorship from experienced TAMs and Professional Services leadership, participate in weekly professional development sessions, and gain foundational knowledge of data protection, cloud, and IT infrastructure concepts.

Career Progression

The internship offers a potential path toward a full-time Technical Account Manager or Professional Services role after graduation.