Professional Services Engineer

Maximized Media Potential Vidispine; United States; Remote; USD 110,000 - 170,000; Full time

Job summary

Maximized Media Potential Vidispine is seeking a client-facing Solutions Engineer to implement and deliver media asset management solutions for customers. You will translate requirements into technical designs and support deployments across on-prem and cloud environments.

You'll configure workflows, integrate third-party systems via APIs, and work with product and engineering teams to ensure successful go-lives. Fluency in English and strong communication are essential.

Qualifications

• Experience delivering technical projects in IT, software, or media environments.
• Experience in Professional Services, Solutions Engineering, or System Integration roles.
• Degree in Engineering, Computer Science, or related field, or equivalent experience.

Responsibilities

• Contribute to implementing VidiNet MAM solutions in customer environments.
• Collaborate with customers to capture requirements and support solution design.
• Configure and support media workflows (ingest, processing, metadata, distribution).
• Assist with system integrations and third-party media/broadcast systems.
• Support REST API-based integrations with external systems.
• Participate in system configuration, testing, and go-live activities.
• Collaborate with Product, Engineering, QA to support delivery outcomes.
• Deliver or support customer workshops, documentation, and knowledge transfer.
• Contribute to improving delivery practices and implementation processes.

Skills

Solution engineering

Customer engagement

Requirements gathering

Technical delivery

BPMN workflows

APIs & integrations

SQL

Programming: Python/JavaScript

Linux / Docker

AWS Cloud

Education

Bachelor's degree in Engineering or CS

Tools

OpenSearch

GitHub

Ansible

Chef

Job description

This is a client-facing role focused on solution implementation and delivery. It combines technical work with collaboration, supporting customers in deploying and integrating media asset management solutions.

What You’ll Do

• Contribute to the implementation of VidiNet Media Asset Management solutions in customer environments
• Work with customers to understand requirements and support solution design
• Configure and support media workflows (e.g., ingest, processing, metadata, distribution)
• Assist with system integrations, including third-party media and broadcast systems
• Support REST API-based integrations with external systems
• Participate in system configuration, testing, and go-live activities
• Collaborate with internal teams (Product, Engineering, QA) to support delivery outcomes
• Deliver or support customer workshops, documentation, and knowledge transfer
• Contribute to improving delivery practices and implementation processes

What You Bring

Experience & Background

• Experience in Professional Services, Solutions Engineering, System Integration, or similar roles
• Experience contributing to technical delivery projects in IT, software, or media environments
• Degree in Engineering, Computer Science, or related field, or equivalent experience

Technical Skills

• Familiarity with media or broadcast workflows
• Hands-on experience designing or configuring BPMN workflows (e.g. Camunda or similar workflow engines)
• Understanding of APIs, system integrations, or web services
• Knowledge of SQL or data-driven systems
• Experience with at least one programming or scripting language (e.g., JavaScript, Python, Java, C#)
• Exposure to Linux or containerized environments (e.g., Docker)
• Familiarity with cloud platforms (e.g., AWS)

Tools & Technologies (Optional)

• Observability or search platforms (e.g., OpenSearch)
• Version control and CI/CD tools (e.g., GitHub)
• Configuration or automation tools (e.g., Ansible, Chef)

What Helps You Succeed

• Clear communication and willingness to work with customers and teams
• Ability to explain technical concepts in a simple and structured way
• Collaborative and team-oriented approach
• Problem-solving mindset and attention to detail
• Ability to manage priorities in a dynamic environment
• Interest in learning and developing new skills
• Fluency in English (written and spoken)