Business Analyst - Media Services

Pointwest-North America; Los Angeles (CA); On-site; USD 85,000 - 120,000; Full time

Job summary

Pointwest-North America is seeking a Sr Business Analyst to join the Media Services department in Los Angeles, CA. This role is pivotal in supporting various phases of software development, ensuring optimal functionality and usability throughout processes.

The ideal candidate should have hands-on experience with media management platforms, strong analytical skills, and proficiency in Agile methodologies. You will facilitate communication between stakeholders and the technical team while actively participating in design, testing, and support initiatives.

Qualifications

• Hands-on experience in media asset management platforms.
• Strong analytical skills for translating business problems into functional requirements.
• Self-driven with the ability to adapt quickly to changing environments.

Responsibilities

• Support the Media Services department in software development lifecycle.
• Lead and participate in project initiation and design.
• Participate in user acceptance testing and document results.

Skills

Media asset management platforms

Excellent communication skills

Analytical skills

Agile Scrum and Kanban

Stakeholder engagement

Process flows

Tools

MS Office

Google Suite

JIRA

Confluence

Job description

Sr Business Analyst (Media Services) – The role will primarily support the Media Services department of a client by participating in functional and technical capacity across all phases of the software development life cycle and ongoing design, implementation, support, and maintenance of media management processes, platforms, and systems. The person will lead multiple activities such as workflow discovery, gap analysis, complex requirements elicitation, system interface specification, and serve as a functional liaison to the user community.

Responsibilities

• Applies department change control policies & procedures
• Project Initiation
  • Develops understanding of customer needs and applies it in researching solutions
  • Participates in clarification, rationalization and documentation of project requests
  • Participates in preparation of use cases, user flows, data models, and other documents
• Application Design & Development
  • Analyzes and documents relevant business processes
  • Conducts interviews with customers to define functional requirements
  • Serves as intermediary between technical and non-technical teams to ensure items to
• Leads and/or participates during detailed design and/or configuration
• Participates in the software selection process, where applicable
• Participates in integration testing, including creation of test plans, test cases, and documentation of results
• Facilitates and/or conducts user acceptance testing
• Assists in the preparation of end user documentation, training materials, curriculum and schedule
• Conducts training – train‑the‑trainer, one‑on‑one, and classroom style training
• Provides first line post‑implementation support to users regarding functional issues
• Participates in change management activities to potential solutions and implementing resolutions, including workarounds when needed
• Application Support
  • Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions
  • Participates in functional analysis for production support activities
  • Applies department change control policies & procedures
  • Coordinates with other IT departments on integrated system support and other efficiencies
• Administration
  • Communicates plans, status and issues to management on a regular basis
  • Adheres to department standards, policies, procedures and industry best practices
• Departmental Responsibilities
  • Self‑driven with ability to adapt quickly to a fast‑paced, deadline‑driven, and constantly changing environment
  • Ability to self‑prioritize based on constantly changing needs ranging across projects
  • Comfortable presenting in front of large groups and to the executive management team
  • Proactively seeks and escalates areas of improvement that can help drive cost savings
• Other Responsibilities Required
  • Available to work nights and weekends as needed
  • Some travel required

Qualifications

• Must have hands‑on experience in media asset management platforms, use cases, and metadata workflows
• Excellent written, verbal, and visual communications skills, including creation of project documentation, presentation materials, and presenting to business functional, and technical audiences
• Strong analytical skills, including translation of business problems into actionable technical requirements and user stories
• Strong hands‑on experience with SDLC methodologies such as Agile Scrum and Kanban
• Expertise in technical stakeholder engagement and relationship management
• Strong ability to translate business requirements into functional requirements, process flows, system interface specifications, user stories, and business rules that lead to intuitive and efficient end‑to‑end workflows
• Applies business‑thinking and follows a user‑oriented approach in order to ensure that not only expected functionality is delivered, but also optimal usability and ergonomics
• Makes functional decisions related to core, and new, functions and features
• Gains understanding of customer’s workflows and how systems are used in support of their workflows
• Takes ownership of functional issues by identifying underlying problems, analyzing potential solutions, and implementing resolutions, including workarounds
• Supports multiple business divisions in a functional capacity across all project phases
• Participates in user acceptance testing, including creation of test plans, test cases, and documentation of results
• Communicates plans, status and issues to business stakeholders and technology management on a regular basis
• Self‑driven with ability to adapt quickly to a constantly changing environment
• Ability to self‑prioritize based on constantly changing needs ranging across projects and support initiatives
• Proactively seeks and escalates areas of improvement that can help drive cost savings and efficiencies
• Knowledge of audio video encoding and metadata standards and taxonomy is a plus
• Hands‑on experience on tools such as MS Office, Google Suite, Visio, Lucidchart, JIRA, Confluence, Invision, etc. is a bonus
• Adheres to department standards, policies, procedures, and industry best practices
• Available to work nights and weekends as needed