Professional Services Consultant

Smart Communications group; Northern (KY); Hybrid; USD 90,000 - 120,000; Full time

Job summary

Smart Communications is seeking a Professional Services Consultant to lead the delivery of our solutions, ensuring projects stay on time, within budget, and meet client expectations. You will drive successful outcomes for regulated enterprises by aligning scope, timelines, and resources with customer needs.

Key responsibilities include implementing, installing, and configuring Smart Communications products at client sites, and delivering knowledge transfer sessions to enable customers to operate

Qualifications

• Experience delivering professional services projects.
• Knowledge of cloud-based communications platforms.

Responsibilities

• Implement Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites.
• Conduct a product knowledge transfer session to customers while on site.

Job description

Job Details: Professional Services Consultant

Full details of the job.

Vacancy Name

Vacancy Name Professional Services Consultant

Employment Type

Employment Type Permanent

Location

Location USA - Remote

Summary

The Professional Services Consultant will be responsible for managing the successful delivery of Smart Communications solutions. These solutions will be on time, within budget and meeting excellent client satisfaction standards.

About Smart Communications

Smart Communications is the trusted choice for regulated enterprises looking to modernize complex processes and connect with customers in the moments that matter most. Our Conversation Cloud™ platform powers frictionless, compliant, digital-first experiences through omnichannel communications, intelligent data capture, and secure digital archival. More than 650 enterprises worldwide—including Zurich Insurance, Priority Health, The Pacific Financial Group, and The Bancorp—rely on Smart Communications to reduce compliance risk, boost operational efficiency, lower costs, and fast-track digital transformation that fuels business growth and elevates the customer experience. With more than 30 pre-built connectors, Smart Communications' cloud-native platform integrates effortlessly with the world’s most trusted enterprise systems including Salesforce, Guidewire, DuckCreek, OneSpan, and Pega, enabling more than 60 billion mission-critical customer conversations globally, and driving faster time to value.

Responsibilities

• Implement Smart Communications solutions at customer sites.
• Installation and configuration of Smart Communications products on client sites
• Conducts a product knowledge transfer session to customers while on site