Professional Services Collector

Rady Children's Hospital-San Diego; San Diego (CA); On-site; USD 42,000 - 66,000; Full time

Job summary

The Professional Billing Collector is responsible for collection of outstanding Self pay balances. The Collector handles daily processing of self-pay accounts in an IS system work queue, contacting patients to resolve unpaid balances, establishing payment plans, and obtaining proper insurance information.

Following CHOC policies, the Collector performs financial screening of the patient guarantor to determine possible qualification for the Charity Care program.

Qualifications

• Education: High School Diploma or GED required.
• Minimum 3 years of medical billing experience.
• Minimum 3 years of experience in collections or related roles.

Responsibilities

• Collect outstanding self-pay balances from patients.
• Contact patients to resolve unpaid balances and set up payment plans.
• Obtain insurance information when needed.
• Document follow-up activity in the IS billing system and reference Leadership as needed.

Skills

Medical billing

Collections

Customer service

Education

High School Diploma or GED

Job description

Work Location

San Diego, California

Work Shift

Day - 08hrs (United States of America)

Why CHOC?

At CHOC, we strive to be the leading destination of children's health by providing exceptional and innovative care. We are responsible for the overall health of our community's pediatric population in our hospitals, clinics, and practices. And because of our breadth of care, your career at CHOC can be as diverse and fulfilling as you determine. CHOC's compensation structure, benefits offerings, and career development programs are geared to helping you achieve your professional and personal goals.

Job Summary

The Professional Billing Collector is responsible for collection of outstanding Self pay balances. The Collector is responsible for daily processing of self-pay accounts that appear in an assigned IS system work queue. This includes but is not limited to contacting patients with the goal of resolving unpaid balances on account, establishing payment plans and/or obtaining proper insurance information. Following RCHSD policies and procedures, performs financial screening of the patient guarantor to determine possible qualification for the Charity Care program. Reviews payor remittance codes from EOB-s and R/A-s to ensure accuracy of self pay balance. Update patient demographic and insurance information in IS billing system, when required. The Collector refers all collection issues/problems to Leadership in a timely manner with specific examples. The Collector is responsible for complete, accurate, and timely documentation of all follow up activities pertaining to the resolution of the account within the IS system patient financial record. The Collector is responsible for researching patient address information on mail returns of patient statements

Pay Range

Minimum $0.00 Midpoint $0.00 Maximum $0.00

Rate of pay is determined by various factors, including but not limited to knowledge, skills, competencies, experience, education, as well as position requirements.

Education (Minimum) - H.S. Diploma,GED,or Equivalent, Experience (Minimum) - 3 Years of Experience, Other Experience (Minimum) - 3 years medical billing experience required. Prior collection experience required.

Non-Discrimination Statement

CHOC does not discriminate on the basis of age, race, color, religion, national origin, ancestry, marital status, genetic information, disability, sex, gender (including pregnancy, breastfeeding, childbirth, lactation or related medical conditions), gender identity or expression, medical condition, sexual orientation, veteran status, military or uniformed service member status, or other protected characteristics in accordance with state and federal laws.

We encourage individuals from all backgrounds to apply for positions at CHOC, even if your experience doesn't align perfectly with the listed qualifications for a particular role, as your unique experience may be a great addition to our culture for another one of our opportunities.

If you desire support or accommodations throughout the Talent Acquisition process, please inform your Talent Acquisition Partner.