Professional Server

GreatHorse; Massachusetts; On-site; USD 50,000 - 60,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Disability insurance

Life insurance

PTO

401(k) and Roth

Job summary

GreatHorse in Hampden, MA, seeks a Professional Server to represent the club with polished, personalized service in a high-volume environment. The role requires extensive menu knowledge, attentiveness, and the ability to guide guests through a customized dining experience.

We offer medical, dental, vision, disability, life insurance, PTO and retirement options. The position is on-site with flexible shifts including evenings, weekends, and holidays, and requires 21+ eligibility.

Qualifications

• 2–3 years of upscale casual or fine dining service experience.
• Wine knowledge is preferred.
• Northstar POS experience is preferred.
• TIPS certification is preferred.
• Excellent active listening and communication skills.
• Open flexibility to work evenings, weekends, holidays.

Responsibilities

• Greet guests warmly and guide tables through a customized dining experience.
• Accurately record food and beverage orders.
• Address dietary restrictions and allergies with menu knowledge.
• Serve meals following steps of service and maintain beverage levels.
• Input orders into the POS system and manage transactions.
• Collaborate with kitchen and bar staff as needed.
• Clear and reset tables, perform daily side work.
• Lead by example and mentor hourly restaurant staff.
• Adhere to food safety and alcohol service regulations.
• Assess guests' needs and tailor recommendations.

Skills

Upscale dining

Wine knowledge

Active listening

Verbal communication

Conflict resolution

Flexible schedule

Tools

Northstar POS

Job description

Professional Server

GreatHorse

Position Summary

The Professional Server will serve as GreatHorse's primary representative, delivering seamless table service, showcasing extensive menu knowledge, and driving Member satisfaction. The ideal candidate thrives in a high-volume, fast-paced environment, demonstrates impeccable timing, and remains calm and sophisticated under pressure. This role requires open flexibility to work different shifts, including evenings, weekends, and holidays. GreatHorse is a non-tipping facility. Must be 21+ to be considered for this position.

Compensation

$50,000-$60,000

Benefits

Medical, Dental, Vision, Short/Long Term Disability, Life Insurance, Accident and Critical Illness insurance, Paid Time Off (PTO), 401 (k) and Roth

Your Role

• Warmly greet members and their guests, introduce weekly features, and proactively guide tables through a customized dining experience.


• Accurately record food and beverage orders.


• Utilize menu expertise to address specific dietary restrictions or food allergens.


• Serve meals professionally according to our steps of service standards, maintaining beverage levels and anticipating Member needs.


• Efficiently input orders into the Point of Sale (POS) system (Northstar), correctly process transactions, and manage split checks accurately.


• Collaborate with the kitchen and bar staff when necessary.


• Assist with clearing and resetting tables.


• Complete daily side work as assigned and required.


• Lead by example by showing up to do your best.


• Help to lead and mentor the hourly restaurant team.


• Maintain strict adherence to local food handling safety regulations and alcohol service guidelines.


• Assess members' needs and preferences and make appropriate recommendations.


• Stay guest-focused to tailor and create an excellent guest experience.


• Maintain reasonable, regular, punctual attendance consistent with Company policies, the Americans with Disabilities Act (ADA), the Family and Medical Leave Act (FMLA), and other federal, state, and local standards.


• Adapts to changing duties, as required, based on business needs.

Your Skills

• 2-3 years (minimum) of upscale casual or fine dining service experience.


• Wine knowledge is favored.


• Proficiency with Northstar POS is preferred but not required.


• TIPS certification is preferred but not required.


• Exceptional active listening, verbal communication, and conflict resolution skills.


• Open flexibility to work evenings, weekends, holidays,s and special events.

Physical Demands

Listed below are key points regarding the job's environmental demands and work environment. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of the job.

• Required to use motor coordination with finger dexterity (such as keyboarding, recording orders, etc.) most of the workday.


• Required to walk or stand for long periods of time.


• Required to exert physical effort in handling objects more or less than 30 pounds.


• Required to work AM and/or PM shifts as needed.

Our Story

We love golf, but we don't love pretentiousness. That's why GreatHorse was built around the idea of bringing together like-minded members who value an exceptional lifestyle without being bound by a long list of rules.

Located in Hampden, Massachusetts, GreatHorse is a private golf club that feels more like an upscale mountain retreat. Our members enjoy world-class golf, breathtaking views, and exceptional clubhouse amenities, including luxury lodging, an outdoor pool and bar, a private spa and fitness center, golf simulators, tennis and pickleball courts, transportation services, and an award-winning restaurant and bar. Our culinary team proudly features seasonal ingredients sourced from Our Farm at GreatHorse, located just a few miles from the club.

It's Different Here. Come experience the GreatHorse difference.

GreatHorse, LLC

EEO Statement: The Company is committed to and supports equal employment opportunity and affirmative action to all employees and applicants. Equal employment opportunity means equal treatment of employees and applicants without regard to the following legally-protected characteristics: race, color, religion, creed, sex (gender identity), pregnancy (including childbirth and related medical conditions), sexual orientation, marital status, national origin, ancestry, age, medical condition, genetic information (including characteristics and testing), veteran status, physical or mental disability status or any other legally-protected status