Professional Relations Coordinator

Carolinas Center For Oral & Facial Surgery; Charlotte (NC); On-site; USD 48,000 - 72,000; Full time

Benefits offered by this job

Paid time off

Mileage reimbursement for business旅行

Collaborative, supportive team culture

Opportunity to work with nationally认可的

Independence to manage your territory

Job summary

Envision Dental Implant Center is seeking a Professional Relations Coordinator to be the face of the practice in the Charlotte area. You will build relationships with referring doctors, run study clubs and lectures, support social media, and connect patients with implant and full-arch care.

Local travel about 75% of the time, engaging new dentists, coordinating events, and maintaining program materials while ensuring HIPAA-compliant content and messaging.

Qualifications

• Experience building referral networks with healthcare professionals.
• Strong communication and relationship-management skills.
• Ability to plan and execute study clubs, lectures, and events.
• Comfort with social media content creation and approvals.

Responsibilities

• Build and nurture referral relationships with doctors and teams.
• Lead study clubs, lectures, and CE events from start to finish.
• Coordinate social media content and ensure HIPAA-compliant posts.
• Manage outreach using CRM and track referral activity and ROI.
• Travel within territory to visit 8–10 offices per day on average.

Skills

Relationship building

Networking

Community outreach

Event planning

Social media

Content creation

CRM usage

Canva

Photo/video capture

Tools

CRM

Canva

Social scheduling platforms

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Professional Relations Coordinator

Full Time Charlotte, NC, US

Professional Relations Coordinator

Position Overview

Do you enjoy building relationships, networking, and spending your day out in the community instead of behind a desk?

Envision Dental Implant Center is looking for an energetic, relationship-driven Professional Relations Coordinator to be the face of our practice in the community. You'll build lasting partnerships with referring doctors and their teams, run our study club and lecture programs, support our social media presence, and help connect patients with exceptional implant and full-arch care.

This role connects referring doctors, our doctors, and our practice team to strengthen referral relationships and grow complex implant and full-arch case volume. Local travel throughout your assigned territory is required approximately 75% of the time.

What You'll Do

Build Meaningful Referral Relationships

• Become a trusted resource for referring offices by building real relationships with doctors, office managers, hygienists, and treatment coordinators
• Identify new and existing referral opportunities using reports, geographic insights, and practice partners
• Set quarterly relationship goals for each referring doctor
• Plan efficient daily routes and visit approximately 8–10 referring offices per day
• Listen to partner needs, understand referral patterns, and share updates on our doctors, services, and events
• Deliver value-based touchpoints: articles, case ideas, and clinical resources
• Schedule doctor lunches and relationship meetings; prepare briefing summaries before visits and carry out follow-up plans afterward
• Engage new dentists and associates, and attend local dental and community events

Lead Team-to-Team Engagement

• Serve as the primary liaison between our practice and referring offices
• Keep referral kits and communication pathways current, and educate referring teams on referral workflows and scheduling
• Lead Lunch & Learns and team education sessions
• Share case-of-the-month features and patient success stories
• Coordinate lunches, appreciation events, and social and CE gatherings for referring teams
• Route patient- and case-specific questions from referring offices to the appropriate clinical or treatment coordination team member

Run Study Clubs and Lecture Events

• Manage study clubs and market lectures from start to finish: scheduling, invitations, and follow-up to drive full attendance
• Handle venue, provisioning, onsite logistics, registration, and CE tracking
• Prepare agendas, educational modules, and resources
• Attend meetings as a resource for our doctors and members; send notes and implementation summaries
• Follow up with members on implementation homework and track study club cases and outcomes
• Help members expand into new implant case types and interdisciplinary collaboration
• Coordinate case conferences between referring doctors and our doctors
• Turn attendees into referring relationships and facilitate post-event case discussions

Support Social Media and Content

• Support the practice's social media presence (e.g., Instagram, LinkedIn, Facebook) in line with Envision brand standards
• Maintain a monthly content calendar in coordination with our doctors
• Capture content from study clubs, lectures, office visits, community events, and the practice: photos, short videos, and team highlights
• Work with the clinical team to gather approved before/after case photos and patient stories
• Confirm signed patient consent and media releases are on file before any patient image or story is used; make sure content complies with HIPAA and state dental board advertising rules
• Draft captions and simple graphics for review and approval; schedule and publish approved posts
• Monitor comments and messages, routing clinical or patient questions to the right team member
• Collect patient testimonials and monitor online reviews and reputation
• Promote study clubs, lectures, and events, and repurpose content for referral newsletters and the website
• Coordinate with outside marketing vendors as needed

Track Success and Collaborate

• Document outreach and referral activity in our CRM and internal systems
• Monitor referral trends and case values by referring doctor
• Maintain referral relationship report cards
• Prepare monthly and quarterly growth reports, including social media performance
• Manage activity budgets and measure ROI
• Participate in marketing strategy discussions and meet weekly with our doctors and practice leadership to plan
• Coordinate visit plans with doctors and practice managers to keep outreach productive

Key Performance Indicators

• Referral growth and retention by doctor
• Office visit volume and quality of touchpoints
• Study club and lecture attendance and engagement
• Referred implant and full-arch case volume
• Online review volume and rating
• Social media engagement and content-driven inquiries

Who You Are

You genuinely enjoy meeting people and building long-term professional relationships. You're organized, self-motivated, and adaptable, and comfortable working independently while managing your own territory.

You're a strong communicator who enjoys networking, uses data to guide decisions, and represents the practice with professionalism and enthusiasm. A working understanding of implant dentistry is a plus, and you have an eye for content that tells a practice's story well.

Experience we value:

• Healthcare, dental, or medical marketing; physician relations
• Outside sales, business development, or customer success
• Event planning or education management
• Social media management or content creation (healthcare preferred)
• Dental office experience or familiarity with implant workflows
• Hospitality leadership, recruiting, or practice management

Requirements: professional appearance, valid driver's license and reliable vehicle, flexibility with hours for evening study clubs and events, and comfort with basic photo/video capture and tools like Canva and social scheduling platforms.

Why Join Envision Dental Implant Center

At Envision Dental Implant Center, relationships are at the heart of everything we do. You'll work alongside nationally recognized clinicians and an exceptional team, helping patients gain access to life-changing implant and full-arch care.

This isn't a desk job. You'll spend your days meeting people, growing professional relationships, running educational events, partnering with doctors, and telling our story, and you'll see a visible impact on the success of your territory. If you want a career where your work matters and no two days look the same, we'd love to hear from you.

What We Offer

• Paid time off and company holidays
• Mileage reimbursement for business travel
• A collaborative, supportive team culture
• The opportunity to work alongside nationally recognized clinicians in a growing practice
• Independence to manage your territory while making a meaningful impact in your community