Professional, Facilities Management

Jones Lang LaSalle Incorporated; Indianapolis (IN); Hybrid; USD 55,000 - 85,000; Full time

Job summary

Jones Lang LaSalle Incorporated seeks an Assistant Facilities Manager to act as the service ambassador and operational hub for the Indianapolis facility. You’ll manage the Corrigo work order system, coordinate vendors, and ensure seamless building operations while delivering exceptional client experiences.

You will work with the Director of Facilities to anticipate needs, improve preventive maintenance programs, and sustain a welcoming, well-maintained workplace environment for employees and

Qualifications

• 2-4 years of experience in facilities operations, building management, property management or customer service roles with facilities exposure.
• Strong proficiency with Microsoft Excel for data analysis, reporting and manipulation.
• Experience with CMMS or work order systems; Corrigo preferred.
• Superior customer service skills with professional interactions at all levels.
• Strong organizational abilities and ability to multitask independently.
• Excellent written and verbal communication skills.
• Physical ability to lift 20 lbs and walk multi-floor environments.

Responsibilities

• Manage the Corrigo work order system end-to-end: intake, assignment, tracking, closure, and reporting.
• Serve as onsite service ambassador, greeting employees and guests and addressing needs with urgency.
• Conduct regular building inspections and floor walks to ensure spaces are well-maintained.
• Coordinate vendors, contractors, and technicians to minimize disruption.
• Develop inspection forms, checklists, and audit tools for preventive maintenance.
• Support events, visitor management, security badge prep, and concierge services.
• Track asset information, spare parts inventory, and equipment documentation with operations team.

Skills

Facilities operations

Customer service

Data analysis

Multi-tasking

Communication

Education

Associate's or Bachelor's degree in Facilities Management or related field

Tools

Corrigo CMMS

Excel

SharePoint

Performance Analytics / data viz

Job description

# **Assistant Facilities Manager – JLL** ## What this job involves:As an Assistant Facilities Manager, you'll be the service ambassador and operational hub for our Indianapolis facility, ensuring seamless building operations and exceptional customer experiences. You'll manage our facility service request system, coordinate vendor activities, and serve as the primary point of contact for employees, vendors, and guests. This role combines hands-on facilities coordination with data-driven system management, playing a critical role in maintaining operational excellence and supporting JLL's commitment to delivering world-class facility services for our client, Carrier Corporation. You'll work closely with the Director of Facilities and the facilities team to anticipate needs, solve problems proactively, and create a welcoming, well-maintained workplace environment. ## What your day-to-day will look like:* Manage the JLL Corrigo work order system end-to-end, including intake, assignment, tracking, and closure of facility service requests while maintaining database integrity and generating operational reports* Serve as the onsite service ambassador, meeting and greeting employees and guests with professionalism while anticipating occupant needs and addressing requests with urgency* Conduct regular building inspections and floor walks to ensure shared spaces are well-maintained, properly stocked, and meet operational standards* Coordinate with vendors, contractors, and facilities technicians to schedule and execute maintenance activities with minimal disruption to building operations* Develop inspection forms, assessment checklists, and audit tools supporting preventive maintenance programs and continuous improvement initiatives* Support special events, visitor management, security badge preparation, and concierge services including executive-level customer service* Track asset information, spare parts inventory, and equipment documentation while collaborating with the operations team to optimize maintenance programs ## Required Qualifications:* 2-4 years of experience in facilities operations, building management, property management, or customer service/hospitality roles with facilities exposure* Strong proficiency in Microsoft Office Suite, particularly Excel for data analysis, reporting, and manipulation* Demonstrated experience with CMMS or work order management systems (Corrigo experience strongly preferred)* Superior customer service skills with proven ability to interact professionally with all organizational levels and deliver exceptional client experiences* Strong organizational abilities with capacity to multitask, prioritize competing demands, and work independently under time constraints* Excellent written and verbal communication skills with collaborative working style and process-oriented mindset* Physical ability to lift 20 lbs and conduct regular building walks including stairs and multiple floor levels ## Preferred Qualifications:* Associate's or Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field* Experience with SmartSheet, Microsoft SharePoint, Performance Analytics tools, or data visualization platforms* Previous work in commercial office building environments or corporate workplace services functions* Basic knowledge of building systems (HVAC, electrical, plumbing) and maintenance terminology* Annual security training compliance including panic alarm protocols, suspicious article recognition, and threat call handling* Experience supporting executive-level services, special events coordination, or tenant services programs **Location:** Indianapolis, IN **Work Shift:** Full-time, Monday-Friday, standard business hours with occasional after-hours response for facility emergencies as needed This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.**Location:**On-site –Charlotte, NC, Concord, NC If this job description resonates with you, we encourage you to apply, even if you don’t meet all the requirements. We’re interested in getting to know you and what you bring to the table!