Professional, Facilities Management

JLL; Concord (NC); On-site; USD 42,000 - 64,000; Full time

Benefits offered by this job

401(k) plan

Medical, Dental & Vision

Paid parental leave

Paid Time Off

Daily Pay

Job summary

JLL is seeking an Assistant Facilities Manager for our Indianapolis facility, focusing on seamless building operations and exceptional service. You will manage service requests, coordinate vendors, and act as the primary contact for employees and guests, collaborating with the Director of Facilities to uphold operational excellence.

The role emphasizes hands-on facilities coordination with data-driven system management, ensuring a welcoming, well-maintained workplace and alignment with JLL's

Qualifications

• 2–4 years of experience in facilities operations, building management, property management, or customer service/hospitality roles with facilities exposure.
• Strong proficiency in Microsoft Office Suite, particularly Excel for data analysis and reporting.
• Experience with Corrigo CMMS or other work order management systems.
• Superior customer service skills with professional interaction across all levels.
• Strong organizational abilities with multitasking and time management.
• Excellent written and verbal communication with collaborative mindset.
• Physical ability to lift 20 lbs and traverse stairs.

Responsibilities

• Manage the Corrigo work order system end-to-end, tracking and closing requests.
• Serve as onsite service ambassador, greeting employees and guests professionally.
• Conduct regular building inspections and floor walks to ensure spaces meet standards.
• Coordinate with vendors, contractors, and technicians to minimize disruptions.
• Develop inspection forms, checklists, and audit tools for maintenance programs.
• Support events, visitor management, and concierge services for executives.
• Track asset information and spare parts, supporting maintenance optimization.

Skills

Excel data analysis

Customer service

Organizational skills

Communication skills

Multitasking

Independent work

Education

Associate's or Bachelor's degree in Facilities Management

Tools

Corrigo

SmartSheet

SharePoint

Performance Analytics

Data visualization

Job description

JLL empowers you to shape a brighter way.

Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented peopleand empowering them tothrive, grow meaningful careers and to find a place where they belong. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Assistant Facilities Manager - JLL

What this job involves:

As an Assistant Facilities Manager, you'll be the service ambassador and operational hub for our Indianapolis facility, ensuring seamless building operations and exceptional customer experiences. You'll manage our facility service request system, coordinate vendor activities, and serve as the primary point of contact for employees, vendors, and guests. This role combines hands-on facilities coordination with data-driven system management, playing a critical role in maintaining operational excellence and supporting JLL's commitment to delivering world-class facility services for our client, Carrier Corporation. You'll work closely with the Director of Facilities and the facilities team to anticipate needs, solve problems proactively, and create a welcoming, well-maintained workplace environment.

What your day-to-day will look like:

• Manage the JLL Corrigo work order system end-to-end, including intake, assignment, tracking, and closure of facility service requests while maintaining database integrity and generating operational reports
• Serve as the onsite service ambassador, meeting and greeting employees and guests with professionalism while anticipating occupant needs and addressing requests with urgency
• Conduct regular building inspections and floor walks to ensure shared spaces are well-maintained, properly stocked, and meet operational standards
• Coordinate with vendors, contractors, and facilities technicians to schedule and execute maintenance activities with minimal disruption to building operations
• Develop inspection forms, assessment checklists, and audit tools supporting preventive maintenance programs and continuous improvement initiatives
• Support special events, visitor management, security badge preparation, and concierge services including executive-level customer service
• Track asset information, spare parts inventory, and equipment documentation while collaborating with the operations team to optimize maintenance programs

Required Qualifications:

• 2-4 years of experience in facilities operations, building management, property management, or customer service/hospitality roles with facilities exposure
• Strong proficiency in Microsoft Office Suite, particularly Excel for data analysis, reporting, and manipulation
• Demonstrated experience with CMMS or work order management systems (Corrigo experience strongly preferred)
• Superior customer service skills with proven ability to interact professionally with all organizational levels and deliver exceptional client experiences
• Strong organizational abilities with capacity to multitask, prioritize competing demands, and work independently under time constraints
• Excellent written and verbal communication skills with collaborative working style and process-oriented mindset
• Physical ability to lift 20 lbs and conduct regular building walks including stairs and multiple floor levels

Preferred Qualifications:

• Associate's or Bachelor's degree in Facilities Management, Business Administration, Hospitality Management, or related field
• Experience with SmartSheet, Microsoft SharePoint, Performance Analytics tools, or data visualization platforms
• Previous work in commercial office building environments or corporate workplace services functions
• Basic knowledge of building systems (HVAC, electrical, plumbing) and maintenance terminology
• Annual security training compliance including panic alarm protocols, suspicious article recognition, and threat call handling
• Experience supporting executive-level services, special events coordination, or tenant services programs

Location: Indianapolis, IN

Work Shift: Full-time, Monday-Friday, standard business hours with occasional after-hours response for facility emergencies as needed

This position does not provide visa sponsorship. Candidates must be authorized to work in the United States without sponsorship.

Location: On-site - Charlotte, NC, Concord, NC

Personalized benefits that support personal well-being and growth:

JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health. Some of these benefits include:

• 401(k) plan with matching company contributions
• Comprehensive Medical, Dental & Vision Care
• Paid parental leave at 100% of salary
• Paid Time Off and Company Holidays
• Early access to earned wages through Daily Pay

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice

Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL's recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely.

For more information about how JLL processes your personal data, please view our Candidate Privacy Statement.

For additional details please see our career site pages for each country.

For candidates in the United States, please see a full copy of our Equal Employment Opportunity policy here.

Jones Lang LaSalle ("JLL") is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process - including the online application and/or overall selection process - you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

Accepting applications on an ongoing basis until candidate identified.