Professional - Business Analyst

TalentBurst; United States; Remote; USD 60,000 - 100,000; Full time

Job summary

An innovative company is looking for a motivated Sales Operations Analyst to join their dynamic team. This role offers early-career professionals a chance to gain hands-on experience in a fast-paced SaaS environment. You will support sales processes and systems, driving efficiency and accuracy across operations. The ideal candidate will have strong analytical skills and proficiency in Salesforce, as well as a knack for problem-solving and effective communication. Join a forward-thinking organization that values your contributions and supports your growth in a collaborative setting.

Qualifications

• 1-2 years of experience in sales operations or business analysis.
• Proficiency in Salesforce and familiarity with SaaS tools.

Responsibilities

• Build and maintain sales reports and dashboards.
• Identify opportunities to streamline workflows and improve sales operations.

Skills

Salesforce CRM

Data Analysis

Excel

Google Sheets

Problem-Solving

Interpersonal Skills

Education

Bachelor's degree in Business Administration

Bachelor's degree in Marketing

Bachelor's degree in Data Analytics

Tools

Salesforce

Gong

ServiceNow

Job description

Professional - Business Analyst

REMOTE

Duration: 11 months plus extensions

Job Description

Company Description

Dropbox isn't just a workplace—it's a living lab for more enlightened ways of working. We're a global community of more than 2,000 bold visionaries and resourceful doers who are shaping the future of Dropbox—and with it the future of work. Our Virtual First model combines the flexibility of a distributed workplace with the power of human connection, making space for both meaningful work and meaningful relationships. With our start-up mindset and enterprise-level opportunities, you can be who you are and grow into who you're meant to be. Here, you can own your impact to make work more intuitive, joyful, and human—for you as a Dropboxer and for millions worldwide. If you're ready to push boundaries—and yourself—Dropbox is ready for you.

Team Description

Our Customer Strategy & Operations (CSO) team sets and drives key business initiatives across the company. We support product, engineering, sales, and marketing teams in three critical areas: corporate and business unit strategy, business planning and sales operations, and business systems and tools development.

Role Description

We're seeking a motivated and detail-oriented (OPT: Associate) Sales Operations Analyst to join our dynamic team. This role offers a great opportunity for early-career professionals to gain hands-on experience in a fast-paced SaaS environment. You will support sales processes and systems, helping drive efficiency and accuracy across our operations.

Responsibilities

1. Reporting and Analysis:
   • Build and maintain sales reports and dashboards to track key performance indicators.
   • Monitor data quality and integrity across systems; identify and resolve discrepancies.
   • Analyze sales performance and provide insights to inform decision-making.
2. Process Improvement:
   • Identify opportunities to streamline workflows and improve sales operations.
   • Partner with IT and Sales to implement efficiency-enhancing changes.
3. Stakeholder Support:
   • Respond to ad hoc sales support requests with timely solutions.
   • Collaborate with stakeholders to tailor reporting and share insights supporting local and global sales efforts.
4. System & Data Governance:
   • Ensure consistent and accurate data entry across Salesforce and related tools.
   • Promote system adoption and adherence to data governance standards.

Requirements

• Bachelor's degree in Business Administration, Marketing, Data Analytics, or a related field.
• 1-2 years of experience in sales operations, business analysis, or related roles, preferably within SaaS.
• Proficiency in Salesforce CRM and familiarity with enterprise SaaS tools like Gong, ServiceNow, etc.
• Experience with conversational AI tooling is a plus.
• Strong analytical and problem-solving skills, with the ability to interpret and present data from multiple sources.
• Excellent interpersonal, verbal, and written communication skills.
• Ability to manage multiple tasks and meet deadlines with high accuracy and attention to detail.
• Proficiency with Excel and Google Sheets, including pivot tables and VLOOKUP functions.

Additional comments: Seeking to add 3 team members, avoiding high-cost locations such as San Francisco, Seattle, and New York. Candidates should be able to identify process gaps and articulate them clearly. Salesforce analytics/reporting experience is required, along with manual reporting skills via Excel (VLOOKUPs, Pivot tables). Experience with conversational AI tooling and CPQ is a plus.