Professional Academic Advisor and Student Success Coach II

Winston-Salem State University

Winston-Salem (NC)

On-site

USD 52,000 - 72,000

Full time

6 days ago

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Job summary

Winston-Salem State University seeks a Professional Academic Advisor and Student Success Coach II to provide advanced, holistic academic advising and proactive coaching from enrollment through graduation. You will manage a defined caseload, including students requiring specialized support, delivering data-informed interventions to promote persistence, retention, and timely degree completion.

Grounded in NACADA competencies, you will partner with students to map academic plans, referrals, and

Qualifications

Bachelor’s degree in a related field or equivalent combination of education and experience.
3-4 years of experience in academic advising, student success coaching, or related roles.
Experience advising student populations with specialized support needs.
Proficiency with student information systems and advising or case management platforms.

Responsibilities

Provide comprehensive academic advising and success coaching to an assigned caseload.
Help students set academic, personal, and career goals aligned with degree completion.
Monitor progress using data-informed strategies to identify at-risk students.
Explain academic policies, procedures, and degree requirements.
Connect students with campus resources and support services.
Collaborate with faculty and staff to support student success initiatives.
Maintain accurate student records and advising documentation.
Participate in program development and ongoing improvement efforts.
Support training and mentoring for entry-level advisors.

Skills

Academic advising

Student success coaching

Case management

Data-informed decision making

Collaboration

Communication

Education

Bachelor’s degree or higher

Experience in higher education

Tools

EAB Navigate

Starfish

Anthology

Job description

Professional Academic Advisor and Student Success Coach II

Classification Information

Position Classification Title

Position Classification Title Academic Advising Professional, Specialist

FLSA

FLSA Exempt

Position Class

Position Class 89666

Position Overview

Join the Ramily!

Winston-Salem State University ( WSSU ) is a distinguished institution that combines academic excellence, community engagement, and a commitment to fostering student success. We are proud to be North Carolina’s only university to earn the distinguished designation of Opportunity College by the Carnegie Classifications of Higher Education and the American Council on Education ( ACE ). WSSU is dedicated to preparing students for leadership roles through rigorous programs in health sciences, business, education, and the humanities. Known for its supportive environment, the university fosters a close-knit community that nurtures both professional and academic excellence.

Situated in Winston-Salem, North Carolina—known as the City of Arts and Innovation, WSSU provides students with opportunities to engage in a dynamic mix of professional, social, and cultural experiences. Winston-Salem is home to thriving arts, healthcare, and technology sectors, offering both students and faculty unique collaboration opportunities and professional development pathways.

With its beautiful campus, strong sense of community, and dedication to fostering personal and professional growth, Winston-Salem State University is an ideal place to teach, work, and learn.

Find information about our current benefits and retirement options, our holiday schedule, and other discounts and perks at the links below:

UNC System Employee Benefits Central

UNC System Retirement Benefits

WSSU Holiday Schedule

WSSU Discounts and Perks

Position Summary

The Professional Academic Advisor and Student Success Coach II provides advanced, holistic, and learning-centered academic advising and success coaching for students from enrollment through graduation. This position manages a defined caseload of students, including targeted populations requiring specialized support, and delivers proactive, data-informed interventions designed to promote persistence, retention, timely degree completion, and career readiness.

Grounded in NACADA Core Competencies and aligned with the University’s commitment to student success, the Advisor II serves as a strategic partner in helping students navigate their academic journey through individualized advising, success coaching, resource referrals, and academic planning.

Essential Duties and Responsibilities

Provide comprehensive academic advising and success coaching to an assigned student caseload.
Assist students in developing academic, personal, and career goals that support degree completion.
Monitor student progress and utilize data-informed strategies to identify and support at-risk students.
Interpret and communicate academic policies, procedures, and degree requirements.
Connect students with appropriate campus resources and support services.
Conduct proactive outreach and intervention efforts to improve student persistence and retention.
Maintain accurate and timely student records and advising documentation.
Collaborate with faculty, staff, and campus partners to support student success initiatives.
Participate in advising assessments, program development, and continuous improvement efforts.
Support training, mentoring, and coordination activities for entry-level advisors, as appropriate.

Knowledge, Skills, and Abilities

Academic advising and student success coaching
Student retention and persistence strategies
Case management and intervention planning
Academic policy interpretation
Student development theory
Collaboration and relationship building
Cultural competence and inclusive student support

Why Join the Division of Student Success?

This position provides an opportunity to make a meaningful and measurable impact on the lives of students while contributing to the University’s broader commitment to student achievement and institutional success. The Professional Academic Advisor and Student Success Coach Tier II plays an important role in helping students overcome barriers, remain engaged, make informed academic decisions, and successfully progress toward graduation.

The successful candidate will join a collaborative team committed to providing students with the guidance, resources, and support necessary to thrive academically and personally. Through intentional advising, success coaching, early intervention, and campus collaboration, this position helps create a student experience that promotes belonging, persistence, achievement, and completion.

Position Information

Position Number

001739

Working Position Title

Professional Academic Advisor and Student Success Coach II

Building and Room No.

Student Success Center at Hill Hall

Appointment Type

Permanent Full-Time

If Time Limited.

Appointment Length

Requirements and Preferences

Position required to work during periods of adverse weather or other emergencies

Not Mandatory

Normal Work Schedule

8 am – 5pm Monday – Friday
Some evening and weekend hours required

Minimum Qualifications

Bachelor’s degree in a related field or equivalent combination of education and experience.
Minimum of three -four years of experience in academic advising, student success coaching, or related student support roles.
Demonstrated experience advising student populations with specialized support needs.
Proficiency with student information systems and advising or case management platforms.

Preferred Qualifications

Active involvement in NACADA or similar professional organizations.
Experience with early alert, CRM , or retention management systems (e.g., EAB Navigate, Starfish, Anthology).
Demonstrated ability to use data analytics to guide advising strategies and interventions.
Strong interpersonal, written, and verbal communication skills.
Excellent organizational skills with attention to detail and confidentiality.

Required License or Certification

Valid US Driver's License

Valid US Driver's License No

Commercial Driver's License Required

Commercial Driver's License Required No

Physical Required

Physical Required No

List any other medical/drug tests required

Internal Posting Only

Internal Posting Only No

Time Limited Position

Time Limited Position No