Production Systems Pro - Field Technician (Printing)

Konica Minolta Business Solutions Canada; Walnut Creek (CA); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Training programs

IT network exposure

Car allowance

Company laptop

Inclusive workplace

Benefits package

Job summary

Konica Minolta is seeking a Production Systems Professional to join our field service team in the Walnut Creek/San Francisco area. You will perform maintenance and repairs on production print products, diagnose issues, and support customers at their sites.

This role offers hands-on training and exposure to advanced technology products. Responsibilities include traveling to customer sites, documenting service visits, and collaborating with sales and technical teams to expand product adoption.

Qualifications

• 2+ years of experience servicing/repairing office equipment, production printers preferred.
• High School Diploma/GED or equivalent experience.
• Reliable transportation to drive to customer sites daily.
• Exposure to IT Networks or A+ / N+ Certifications are a plus.

Responsibilities

• Perform maintenance and repairs on Konica Minolta production print products to include technical diagnostics, break/fix, installation, hardware removal and troubleshoot connectivity
• Responsible to use and maintain a variety of tools and gauges to repair and diagnose production machinery
• Ability to drive to customer sites within assigned territory, track inventory supply and keep customers informed on scheduling
• Represent Konica Minolta in a professional manner and develop trusted customer relationships while maintaining a high level of customer satisfaction
• Demonstrate progress in technical abilities, troubleshooting techniques and productivity
• Log service visits and document updates for each client account
• Collaborate with the Account Management team and other technicians as needed to help resolve customer issues and expand market share of products
• May be required to be available after hours on an on-call basis

Skills

Equipment servicing

Printer repair

Education

High School Diploma/GED

Tools

IT Networks

A+ Certification

N+ Certification

Job description

Konica Minolta is seeking a Production Systems Professional to join our field service team in the Walnut Creek/San Francisco area. You will perform maintenance and repairs on production print products, diagnose issues, and support customers at their sites.

This role offers hands-on training and exposure to advanced technology products. Responsibilities include traveling to customer sites, documenting service visits, and collaborating with sales and technical teams to expand product adoption.