Production Support Lead: Software Detective & Team Leader

Accenture; Charlotte (NC); On-site; USD 69,000 - 83,000; Full time

Benefits offered by this job

Medical

Dental

Vision

Long-term disability coverage

401(k) plan

Paid time off

Job summary

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills to help drive business transformation for leading organizations and communities.

In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging

Qualifications

• Minimum 6 years of work experience.
• Advanced proficiency in Unix Shell Scripting.
• Role requires onsite client work 3 days per week in Charlotte NC.
• Associates degree

Responsibilities

• Responsible for acting as a software detective, providing a dynamic service by identifying and solving issues within multiple components of critical business systems.
• Subject matter expert; collaborate and manage the team to perform effectively, take responsibility for team decisions, engage with multiple teams, and contribute to key decisions.
• Providing solutions to problems for your immediate team and across multiple teams is a vital part of this role.
• Apply deep technical knowledge to diagnose and resolve complex software issues efficiently.
• Collaborate with cross functional teams to enhance system reliability and performance.
• Support and guide less experienced colleagues by sharing expertise and best practices.
• Contribute to the development and implementation of innovative solutions to improve business processes.
• Analyze recurring problems and recommend improvements to prevent future incidents.

Skills

Unix Shell Scripting

Education

Associates degree

Tools

C#

MySQL

Apache Hive

Teradata

C/C++

Job description

Accenture Flex offers you the flexibility of local fixed-duration project-based work powered by Accenture, a leading global professional services company. As an Accenture Flex employee, you will apply your skills to help drive business transformation for leading organizations and communities.

In addition to delivering innovative solutions for Accenture's clients, you will work with a highly skilled, diverse network of people across Accenture businesses who are using the latest emerging