Production Support & Infrastructure Specialist

Prairie Consulting Services; Chicago (IL); Hybrid; USD 110,000 - 140,000; Full time

Job summary

Prairie Consulting Services in Chicago, IL seeks an IAA Production Support & Infrastructure Specialist for a long-term contract. The role focuses on stability, security, and operational readiness of the IAA platform across cloud infrastructure, app support, access management, and production operations.

The position requires collaboration with development, infrastructure, InfoSec, accounting, and service desk teams to troubleshoot issues, support AWS/server environments, manage workflows, and

Qualifications

• Experience supporting business-critical applications in production environments with incident triage and root-cause analysis.
• Hands-on AWS administration and cloud infrastructure experience (EC2, S3, Lambda, CloudWatch, VPCs).
• Strong Linux (RHEL) administration, patching, package management, and shell troubleshooting.
• Familiarity with security, access provisioning, MFA, and vulnerability remediation workflows.
• Experience using ServiceNow, GitLab or GitHub, and Azure DevOps to manage incidents and requests.
• Ability to document processes, communicate risk, and drive follow-through in a controls-focused environment.
• Experience supporting investment accounting, financial reporting, or related regulated platforms.
• Working knowledge of data pipelines, Snowflake concepts, and production data integrations.
• Familiarity with ITIL-based support processes and change management.

Responsibilities

• Administer and support AWS environments across Dev, UAT, and Production.
• Maintain Red Hat Linux and Windows servers, including patching and readiness activities.
• Support global expansion planning, Snowflake integration, and multi-region deployments.
• Provide production support for web reporting interfaces and backend components.
• Monitor health and respond to incidents and operational issues.
• Coordinate resolution across development, infrastructure, accounting, and service desk teams.
• Manage onboarding and access provisioning for internal/external users.
• Support certificate lifecycle management and automation opportunities.
• Create and maintain runbooks, documentation, and standard support procedures.

Skills

AWS Cloud

Linux Admin

Security & Access

Incident Management

ServiceNow

GitLab / GitHub

Communication

Production Support

Tools

ServiceNow

GitLab / GitHub

Azure DevOps

Job description

IAA Production Support & Infrastructure Specialist

Chicago, IL- 3 days hybrid

Long Term Contract

We are seeking a Senior IAA Production Support & Infrastructure Specialist to help ensure the stability, security, and operational readiness of the IAA platform across cloud infrastructure, application support, access management, and production operations.

This role will partner closely with development, infrastructure, InfoSec, accounting, and service desk teams to troubleshoot issues, support AWS and server environments, manage operational workflows, and improve support processes for a business-critical investment accounting and reporting platform.

Required Skills & Experience

• Production Support & Operations: Demonstrated experience supporting business-critical applications in production environments, including incident triage, root-cause analysis, support handoffs, ticket management, and stakeholder communications.
• AWS Cloud Infrastructure: Hands-on experience with AWS services such as EC2, S3, Lambda, CloudWatch, VPCs, Bastion hosts, Certificate Manager, and cloud-based monitoring, troubleshooting, and access patterns.
• Linux and Server Administration: Strong working knowledge of Red Hat Enterprise Linux administration, including package management with Yum/DNF, patching, system maintenance, reboot coordination, and basic shell-based troubleshooting.
• Security, Access & Vulnerability Management: Familiarity with user provisioning, MFA, Okta, InfoSec coordination, vulnerability remediation workflows, certificate lifecycle management, and compliance-oriented documentation.
• Tooling and Workflow Management: Experience using ServiceNow, GitLab or Github, Azure DevOps, alerting distribution lists, and support queues to manage incidents, requests, vulnerabilities, and operational tasks.
• Collaboration and Communication: Ability to work across technical and business teams, document repeatable processes, communicate operational risk clearly, and drive follow-through on support issues in a regulated or controls-focused environment.
• Experience supporting investment accounting, financial reporting, asset management, or other regulated financial services platforms.
• Working knowledge of Snowflake concepts, data pipelines, batch processing, or downstream reporting integrations.
• Prior experience supporting globally distributed applications or multi-region cloud environments.
• Familiarity with automation or scripting using shell scripts, Python, GitLab CI/CD, or infrastructure-as-code concepts.
• Experience working with certificate automation, secrets management, Venafi, or enterprise certificate renewal processes.
• Practical exposure to SAP S/4HANA or SAP HANA, PostgreSQL, ETL workflows, file-based integrations, S3-backed storage patterns, and production data/reporting support.
• Exposure to ITIL-based support processes, change management, incident management, problem management, or operational risk controls.
• Ability to translate recurring support issues into process improvements, runbooks, monitoring enhancements, or automation opportunities.

Key Responsibilities

Platform Operations & Infrastructure Support

• Administer and support AWS environments across Dev, UAT, and Production.
• Maintain Red Hat Enterprise Linux and Windows server components, including patching, package management, server reboots, vulnerability remediation, and environment readiness activities.
• Support infrastructure planning for global expansion, including Snowflake integration, multi-region AWS deployments, and operational readiness for new platform capabilities.
• Provide production support for the IAA web reporting interface and related backend components.
• Monitor application and infrastructure health and respond to incidents and operational issues.
• Coordinate resolution across development, infrastructure, accounting, and service desk teams.

Access Management, Security & Compliance

• Manage onboarding and access provisioning for internal and external users.
• Respond to vulnerability alerts and support remediation activities.
• Support certificate lifecycle management, including renewals, imports, and automation opportunities.

Process Improvement, Documentation & Collaboration

• Create and maintain operational documentation, runbooks, support procedures, and knowledge-sharing materials.
• Identify opportunities to improve support processes, automate manual steps, reduce operational risk, and improve consistency across environments.
• Collaborate with cross-functional teams to ensure stable platform operations and compliant support practices.