IAA Production Support & Infrastructure Specialist

VMC Soft Technologies, Inc; Chicago (IL); On-site; USD 100,000 - 150,000; Full time

Job summary

VMC Soft Technologies, Inc. in Chicago, IL, is seeking an IAA Production Support & Infrastructure Specialist to manage cloud and on-premise infrastructure. The role covers AWS platform operations, production support for the IAA reporting stack, and security-focused access management.

The candidate will work with multiple teams to ensure platform stability and compliance. The ideal candidate has 6–8 years of experience in production support and infrastructure, with hands-on AWS and Okta/MFA

Qualifications

• 6–8 years of relevant experience in production support or infrastructure
• Experience administering AWS environments (EC2, VPCs, S3, CloudWatch) and related services
• Experience with access management and security controls (Okta/MFA)

Responsibilities

• Administer and support AWS environments across Dev, UAT, and Production including EC2, VPCs, Bastion hosts, S3, Lambda, CloudWatch, GitLab runners, and ACM.
• Maintain Linux and Windows servers including patching, package management, reboots, and vulnerability remediation.
• Support infrastructure planning for global expansion, including Snowflake integration and multi-region deployments.

Tools

AWS Cloud Computing

Okta

MFA

Job description

Job Title : IAA Production Support & Infrastructure Specialist

Location : Chicago, IL

W2 & C2C

JD :

Role Name - IAA Production Support & Infrastructure Specialist

ROLE_DESCRIPTION -

Role Descriptions: Platform Operations Infrastructure Support

• Administer and support AWS environments across Dev| UAT| and Production| including EC2| VPCs| Bastion hosts| S3| Lambda| CloudWatch| GitLab runners| and AWS Certificate Manager.
• Maintain Red Hat Enterprise Linux and Windows server components| including patching| package management| server reboots| vulnerability remediation| and environment readiness activities.
• Support infrastructure planning for global expansion| including Snowflake integration| multi-region AWS deployments| and operational readiness for new platform capabilities.

Application Support| Monitoring Incident Management

• Provide production support for the IAA web reporting interface and related backend components| including SAP S4HANA| PostgreSQL| S3 storage| ETL pipelines| StepStream| and Bloomberg integrations.
• Monitor application and infrastructure health using AWS CloudWatch| system email alerts| ServiceNow notifications| GitLab Service Desk| and Azure DevOps boards.
• Triage incidents| coordinate resolution across development| infrastructure| accounting| and service desk teams| and support the transition of support processes into ServiceNow.

Access Management| Security Compliance

• Manage onboarding and access provisioning for internal and external users| including user detail collection| client ID assignment| Okta enrollment| MFA setup| and coordination with InfoSec and Service Desk teams.
• Respond to vulnerability alerts| assess impacted components| apply patches or remediation steps| and document actions in accordance with support and compliance processes.
• Support certificate lifecycle management| including renewals| imports| and automation opportunities using AWS Certificate Manager and Venafi.

Process Improvement| Documentation Collaboration

• Create and maintain operational documentation| runbooks| support procedures| and knowledge-sharing materials for recurring support activities.
• Identify opportunities to improve support processes| automate manual steps| reduce operational risk| and improve consistency across environments.
• Collaborate with accounting| development| infrastructure| InfoSec| and service desk partners to ensure stable platform operations and compliant support practices.

Essential Skills: Role Overview

The IAA Production Support Infrastructure Specialist will help ensure the stability| security| and operational readiness of the IAA platform across cloud infrastructure| application support| access management| and production operations. This role will partner closely with development| infrastructure| InfoSec| accounting| and service desk teams to troubleshoot issues| support AWS and server environments| manage operational workflows| and improve support processes for a business-critical investment accounting and reporting platform.

Skills:

Digital : Amazon Web Service(AWS) Cloud ComputingOktaMultifactor Authentication (MFA)

Experience Required:

6-8