Production Support Specialist

Prairie Consulting Services; Chicago (IL); Hybrid; USD 120,000 - 160,000; Full time

Job summary

Prairie Consulting Services seeks a Senior Production Support & Infrastructure Specialist to support a business-critical investment accounting and reporting platform. Hybrid work in Chicago with 3 days onsite.

You will lead production support, triage incidents, and perform root-cause analyses across AWS and on-prem/integrated services. Key tasks include managing AWS services (EC2, S3, Lambda, CloudWatch), handling user access (Okta, MFA), vulnerability remediation, and supporting integrations

Qualifications

• Experience supporting production-critical business applications.
• Strong incident triage and root-cause analysis skills.
• Security awareness including InfoSec and vulnerability remediation.

Responsibilities

• Provide production support and incident triage for critical applications.
• Manage AWS infrastructure: EC2, S3, Lambda, CloudWatch, VPC, Bastion Hosts, ACM.
• Handle user access using Okta and MFA, plus vulnerability remediation and certificate management.

Skills

Troubleshooting

Incident management

Security awareness

Communication

Adaptability

Tools

AWS

Linux

Okta

MFA

ServiceNow

GitLab/GitHub

Azure DevOps

SAP

PostgreSQL

Snowflake

S3

ETL pipelines

Job description

Chicago, IL - Hybrid - 3days/ week onsite

I’m hiring for a Senior Production Support & Infrastructure Specialist to support a business-critical investment accounting and reporting platform.

Ideal Background

• Strong hands-on AWS and Linux experience
• Experience supporting business-critical applications
• Strong troubleshooting and incident management skills
• Experience working with security, InfoSec and vulnerability remediation
• Financial services / investment accounting experience is a plus

What You’ll Work On

• Production support, incident triage, troubleshooting & root-cause analysis
• AWS infrastructure including EC2, S3, Lambda, CloudWatch, VPC, Bastion Hosts & AWS Certificate Manager
• User access, Okta, MFA, vulnerability remediation & certificate management
• ServiceNow, GitLab/GitHub and Azure DevOps
• Application and infrastructure monitoring across production environments
• Supporting integrations involving SAP, PostgreSQL, Snowflake, ETL pipelines and S3
• Creating runbooks, improving support processes and identifying automation opportunities