Production Support Engineer (SRA Observability)

Entech; Malvern (Chester County); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Entech is seeking a Production Support Engineer (SRA Observability) based in Malvern, PA. The role requires hands-on work with AWS/cloud environments and observability platforms to triage, investigate, and resolve production incidents for a financial services client.

You will monitor system health, escalate when needed, and collaborate with engineering, infrastructure, and business teams to diagnose root causes.

Qualifications

• 5–8 years of production support or similar experience.
• Strong AWS/Cloud experience required.
• Proficient in monitoring/observability tools and incident management.
• Experience with scheduling/automation tools such as Control-M.

Responsibilities

• Triage, investigate, and troubleshoot production incidents and service requests.
• Escalate incidents to appropriate teams while owning and driving resolution.
• Monitor application health and respond to alerts promptly.
• Collaborate with development, infrastructure, and business teams to diagnose issues.
• Document troubleshooting steps, root cause findings, and processes.
• Participate in incident management and post-incident reviews.
• Continuously learn new apps, technologies, and support processes.
• Analyze logs, databases, and cloud environments to identify root causes.

Skills

AWS/Cloud

Monitoring/Observability

Control-M

Tools

Splunk

Grafana

Honeycomb

AWS CloudWatch

Job description

Going digital requires holistic thinking that puts humans at the center of everything. Entech delivers complete solutions including strategies, technologies, and implementation services to master digital convergence. We integrate our unique outside-in approach to people, processes, and technology to orchestrate digital empowerment to address today's business challenges. Mastering digital convergence at enterprise scale.

Entech is hiring a Production Support Engineer (SRA Observability) for a financial services client. This is a hybrid role that involves working onsite in Malvern, Pennsylvania (3 days per week)

Job Description

• Triage, investigate, and troubleshoot production incidents and service requests.
• Escalate incidents to appropriate teams when additional expertise is required, while maintaining ownership and driving resolution.
• Monitor application health and respond to alerts in a timely manner.
• Collaborate with development, infrastructure, and business teams to diagnose and resolve technical issues.
• Document troubleshooting procedures, root cause findings, and operational processes.
• Participate in incident management activities and post-incident reviews.
• Continuously learn new applications, technologies, and support processes to expand operational knowledge.
• Analyze application behavior, logs, databases, and cloud environments to identify root causes and resolve issues.

Qualification (5-8 minimum years required)

• Most important: Amazon Web Services (AWS)/Cloud experience
• Monitoring and observability platforms such as: Splunk, Grafana, Honeycomb, and AWS CloudWatch etc
• Control-M job scheduling and automation tools

Nice to have: (Not required, but an extra plus if you have the experience)

• Mainframe/Legacy technologies experience

Company Benefits (Can includes)

Health, Dental, Vision, 401(k), 20 days of Paid Time Off (PTO)

Preference W2

Schedule: Hybrid Work

Work Location: Malvern, PA

Additionally

Entech is an equal-opportunity employer.

This is an On-site role work schedule based out of Malvern, PA office three days on week

No Third-party candidates will be accepted, this is strictly a direct employment opportunity with Entech