SRE Production Support Engineer

Delan Associates, Inc; Malvern (Chester County); On-site; USD 110,000 - 160,000; Full time

Job summary

Delan Associates, Inc. in Malvern, PA is seeking a seasoned SRE Production Support Engineer for an on-site contract. The role focuses on L2/L3 production support for mission-critical applications and includes participation in 24x7 on-call rotations.

Responsibilities include monitoring health and performance, incident response, root-cause analysis, automation of repetitive tasks, and collaboration with development teams to improve reliability across apps, middleware, infra and databases.

Qualifications

• 5+ years of experience in SRE/production support.
• Hands-on experience with cloud and container technologies.
• Strong incident management and automation skills.

Responsibilities

• Provide L2/L3 production support for mission-critical applications.
• Monitor application health, infrastructure, and platform performance.
• Respond to production incidents and restore services within SLA.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot application, middleware, infrastructure, and database issues.
• Participate in 24x7 on-call production support rotation.
• Automate repetitive operational tasks using scripting.
• Monitor application logs and system metrics.
• Collaborate with development teams to improve application reliability.
• Support production deployments and release activities.
• Maintain operational runbooks and support documentation.

Skills

Shell

Bash

AWS

Azure

Docker

Kubernetes

Terraform

Ansible

Jenkins

CI/CD

Nginx

Grafana

Job description

We're Hiring: SRE Production Support Engineer

Malvern, PA · Onsite

Contract

Experience: 5+ yrs

Skills: Shell, Bash, AWS, Azure, Docker, Kubernetes, Terraform, Ansible, Jenkins, CI/CD, Nginx, Grafana

Roles & Responsibilities:

• Provide L2/L3 production support for mission-critical applications.
• Monitor application health, infrastructure, and platform performance.
• Respond to production incidents and restore services within SLA.
• Perform root cause analysis (RCA) and implement permanent fixes.
• Troubleshoot application, middleware, infrastructure, and database issues.
• Participate in 24x7 on-call production support rotation.
• Automate repetitive operational tasks using scripting.
• Monitor application logs and system metrics.
• Collaborate with development teams to improve application reliability.
• Support production deployments and release activities.
• Maintain operational runbooks and support documentation.