Production Support Engineer – SRA Observability (Hybrid)

Entech; Malvern (Chester County); Hybrid; USD 90,000 - 140,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

401(k)

PTO

Job summary

Entech is seeking a Production Support Engineer (SRA Observability) based in Malvern, PA. The role requires hands-on work with AWS/cloud environments and observability platforms to triage, investigate, and resolve production incidents for a financial services client.

You will monitor system health, escalate when needed, and collaborate with engineering, infrastructure, and business teams to diagnose root causes.

Qualifications

• 5–8 years of production support or similar experience.
• Strong AWS/Cloud experience required.
• Proficient in monitoring/observability tools and incident management.
• Experience with scheduling/automation tools such as Control-M.

Responsibilities

• Triage, investigate, and troubleshoot production incidents and service requests.
• Escalate incidents to appropriate teams while owning and driving resolution.
• Monitor application health and respond to alerts promptly.
• Collaborate with development, infrastructure, and business teams to diagnose issues.
• Document troubleshooting steps, root cause findings, and processes.
• Participate in incident management and post-incident reviews.
• Continuously learn new apps, technologies, and support processes.
• Analyze logs, databases, and cloud environments to identify root causes.

Skills

AWS/Cloud

Monitoring/Observability

Control-M

Tools

Splunk

Grafana

Honeycomb

AWS CloudWatch

Job description

Entech is seeking a Production Support Engineer (SRA Observability) based in Malvern, PA. The role requires hands-on work with AWS/cloud environments and observability platforms to triage, investigate, and resolve production incidents for a financial services client.

You will monitor system health, escalate when needed, and collaborate with engineering, infrastructure, and business teams to diagnose root causes.